German Language Expert

2 days ago

Mumbai, India Summa Linguae Technologies Full time

Are you a German Language Expert and you live in Mumbai?

This job offer may be for you

We are looking for a team player to help us with the following tasks:
Process support:

- Execute the process accurately and timely as a hands on processor.
- Master the given process and help the team members to overcome process related queries
- Escalate issues and seek advice when faced with complex issues/problems.
- Pay close attention to quality of written and verbal English skills within Team.
- Creates a logical plan, realistic estimates and schedule for an activity or project segment.
- Ensure LWI’s are followed and updated regularly and train the team members on process updates.
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
- Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
- Participates in various internal or client initiatives related to Process.
- Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Team support:

- Plan proper allocation of work.
- Support Team lead / Manager with Daily stats / reporting and MOS.
- Enrich team members with a clear sense of direction and understanding of each other’s responsibilities.
- To be available on the floor through the day to resolve process related issues.
- Participate in Team building activities.
- Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.
- Assist in training/educating HRO personnel on learning and acquired skills in process.

Year of Exp : 2 - 4 Years

Work Location - Mumbai

Mode - hybrid model: working from office & working from home

Project Duration : Min 1 yr

No Of Open Position: 2

Language level: C1/C2

Shift time - 12:00 PM to 9:30pm

Work location address - Mumbai

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