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International Inbound Voice Process

2 weeks ago

Faridabad Haryana, India Nextech Techno LLC Full time

**Job description**

**Nextech Techno LLC **we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition.

By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for **Nextech Techno LLC **and for the people who work here.

**Position's General Duties and Tasks**
- Ensures accurate and timely completion of transactions to meet or exceed client SLAs.
- Receive inbound calls from the providers and ensure that queries are resolved in effective manner.

**Requirements**:

- Should have at least a year of experience in Customer Service.
- Should be a Graduate.
- Solid customer service skills.
- Demonstrated attention to detail, time management and organizational skills.
- Ability to effectively communicate in English language in both verbal and written forms.
- Ability to work regularly scheduled shifts from Monday-Friday (US Shifts).

**Role**:Voice / Blended - Other

**Industry Type**:BPO / Call Centre

**Department**:Customer Success, Service & Operations

**Employment Type**:Full Time, Permanent

**Role Category**:Voice / Blended

**Education**

**UG**:Any Graduate

**PG**:Any Postgraduate

**Preferred qualifications**
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)

**Salary**: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- International voice process: 2 years (required)
- voice process: 1 year (required)
- UK Process: 1 year (required)
- US Process: 1 year (required)
- Verbal Communication: 1 year (required)
- BPO Voice: 1 year (required)
- International Calling: 1 year (required)
- Voice Support: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Faridabad, Faridabad, Haryana (required)

Ability to Relocate:

- Faridabad, Faridabad, Haryana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9873896738