Customer Support Associate
7 days ago
Position: Customer Support Assosiate.
Location: Hyderabad
Experience: Minimum 6 Months Experience in BPO
Qualification: Any Graduate
Language: Tamil, Marathi, Gujrati, Kannada.
**Responsibilities**:
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
**Job Types**: Full-time, Fresher
**Salary**: ₹200,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
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