Supervisor People Team Operations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

As a People Team (PT) Operations Supervisor, you will be responsible for US HR Operations which consists of three teams: the Verification of Employment (VOE) team, the Time & Labor team, and the Data Corrections team. Position works in tandem with the satellite office located in India who also support the US population. The role provides the opportunity to contribute across a broad range of priorities including project management, team leadership, risk management, and building business partner relationships.

**Primary Responsibilities**:

- Trains, coaches, and develops team members
- Coordinates, supervises and is accountable for the daily activities of People Team Operations teams
- Partners with People Team Operations Project Lead to monitor project cycles, coordinate testing, and keep projects on track
- Works closely with payroll and other business partners to ensure work is completed accurately and system issues are addressed and resolved
- Ensures workflow is appropriately dispersed between US and India teams while building positive team relationships
- Provide coverage for the leadership/manager; and hold team in their absence by providing guidance and support to staff
- Participation in the sessions that benefits to keep self and the team up to date in regard with the policies, procedures, system, and tools
- Spot opportunity for process improvements and participation in global innovation programs and projects.
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

**Required Qualifications**:

- Graduate in any discipline (preferably Bachelor’s in human resources)
- Minimum of 5 years of experience into employee service environment with US HR experience in Payroll, Benefits, HR Operations
- 2+ years of experience in manager role
- Proficiency with Microsoft Word, Microsoft Excel, and Microsoft PowerPoint, PowerBI, Oracle HCM, Service Now (Good to have)
- Proven solid written and verbal communication skills

**Job Requirements**:

- Flexible work environment based on business guidelines (WFH, Work from office)
- Flexible to travel for business purpose

**Competencies**:

- Outstanding communication and negotiation abilities
- Ability to work independently, manage ADHOC- responsibilities and prioritize multiple tasks
- Team Management
- Project Management
- HR & Data Analytics
- Experience with Oracle PeopleSoft
- Experience with ServiceNow

**Impactful CLL Practices**:

- Technical and Functional Resources
- Cultivating Team Engagement
- Fostering Innovation
- Managing Team Boundaries
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
- #njp_