Customer Support Executive-usa Shift

6 days ago

Surat Gujarat, India Yanolja Cloud Solution Pvt. Ltd. Full time

**Organizational Overview**:

- Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
- With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
- We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.



**Roles & Responsibilities**
- New customer onboarding
- Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
- Self-motivated and be team player.
- Maintain policies and procedures when working with clients and provide appropriate information.
- Collaborate with team members on knowledge transfer, procedures, and standards.
- Maintain accurate records of daily communications and issues resolve

**Requirements**:

- Strong verbal and written communication skills in English & Local language
- Good computer knowledge.
- Self-motivated and a team player.
- Excellent attendance and punctuality.
- Excellent customer service skills.
- Preferable language English, Gujarati.(optional)

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