
Hiring for Customer Service- International Webchat
7 days ago
Customer Service Agent Job Responsibilities and Duties:
- Explain company's features, products, and services
- Assist customers with service or feature modifications on account
- Respond to any disruption of service issues
- Analyse, isolate and diagnose customer service trouble
- Route ticket to appropriate department for resolution
- Provide existing trouble ticket status to customers
- Coordinate customer premise visit with on-ground team
- Escalate customer complaints in accordance with company polices
- Respond to any customer general inquiries and
- Knowledge of customer service practices and principles
- Professional phone etiquette
- Exceptional listening and conflict resolution skills
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
- Willingness to co-operate with others and work to team and business goals
Rotational Shifts
Qualifications :BACHELOR OF COMMERCE
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West Bengal, India TP Full timeThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. About the Role As a Customer Service Executive, you will engage with customers in both Bengali and English, providing them with the necessary support and information. Responsibilities ...