Client Relation Executive

1 week ago


Malad Mumbai Maharashtra, India IONOTS TECHNOLOGIES PVT LTD Full time

**Job Title**:Sr. Senior Client Servicing Executive

**Experience**:3 - 6 years

**Location-**Mumbai (Malad location)

**NP- **Early Joiners

**Key Responsibilities**:

- Should be pleasant and empathetic while they’re Managing Enterprise clients.
- Possess great listening skills and patience.
- Possess excellent telephone etiquette.
- Build sustainable relationships of trust through open and interactive communication.
- Follow up with client and their complaints; ensuring that customer’s requests are attended accordingly and keep records of client interactions.
- Collect prompt and accurate feedback from client and take ownership of client issues.
- Retaining existing clients, delighting them, and making them company's brand ambassadors.
- Escalate unresolved issues to the appropriate internal teams and follow up proactively.

**Requirements**:

- Excellent verbal and written communication skills
- Good MS excel knowledge and ability to handle stress and solve problems.
- Staying updated with recent trends happening in the startup industry with strong desire to learn.
- Strong desire to learn
- Creative approach towards problem-solving.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹480,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- total work: 2 years (preferred)

Ability to Commute:

- Malad, Mumbai, Maharashtra (required)

Ability to Relocate:

- Malad, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person



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