Facility Executive

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Facility Executive

Work Dynamics

What's this job involves

Reporting Relationship

**Direct Manager**: Facility Manager

**Matrix Manager**:
Position Goals
Managing and front ending facility operations
To provide administrative support to the Facilities Management team at assigned Facilities.
To ensure timely and accurate completion FM reports / MIS pertaining to assigned Facilities

**Responsibilities**:
Be accessible for escalation of all FM related issues
Oversee the Helpdesk work process
Provide management advice to Helpdesk operators for escalated issues
Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
Oversee the Mailroom process.
Provide management advice to Helpdesk operators for escalated issues
Oversee the Front Office function
Ensure visitors are promptly attended by the Front Office Executives (FOE)
Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
Oversee the Housekeeping Services
Overall service delivery assessment of HK vendor.
Coordination meetings with vendor for resolution of service issues
Oversee Cafeteria Services
Ensure that the caterers are maintaining highest standards of hygiene in the services area
Ensure that the quality and quantity of the food supplies are meeting the requirements
When the food supplies run out, escalate the matter to the caterers’ management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them
Overall coordination with all service providing vendors.
Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division

Sounds like you to apply

Employee Specifications
3-4 years’ experience in facilities management
Tertiary qualifications in hotel management / building management and/or business desirable
Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives

Key Performance Measures
Overall client satisfaction by achieving SLA targets
Timely resolution of helpdesk complaints
Effective team coordination of direct and vendor staff for efficient service delivery
Vendor Governance - Monthly meetings with vendors
Show Cost Saving / Bring in Innovation in day to day operations.
Ensure facility related consumables inventory and zero stock intolerance at any point of time.
All assigned tasks are completed within stipulated timelines.
Collaborating with team and ensure their deliverables.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.