Facility Executive

Job Description Job Title: Facility Executive - Soft Services About JLL: JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Overview: As a Facility Executive - Soft Services at JLL, you will be responsible for overseeing and managing the day-to-day soft services operations, ensuring smooth functioning of the facility, and maintaining high standards of service delivery for our clients. Key Responsibilities: - Administrative Management: - - Oversee day-to-day administration, including generating reports and managing stock trackers - Assist the Facility Manager (FM) and Assistant Facility Manager (AFM) in managing administrative functions, security issues, and facility services - Develop and implement procedures to ensure simplification, accuracy, and reliability of FM work methods - Supply Chain and Inventory Management: - - Ensure adequate supply of consumables/materials for proper service operation - Enter into supply and service contracts as approved by the client - Maintain appropriate stock levels and escalate issues to ensure availability - Front Desk and Event Management: - - Oversee front desk activities and serve as the primary point of contact for reception area concerns - Coordinate client event itineraries and F&B arrangements - Foster teamwork and efficiency in caf operations during busy periods - Financial Management: - - Maintain appropriate levels of petty cash to support FM operations - Process vendor invoices in alignment with Amazon finance processes - Conduct statutory compliance checks on all vendor invoices - Quality Control and Performance Management: - - Routinely inspect all services to ensure performance measures are maintained - Set targets to achieve maximum team performance - Develop policies and procedures for reception-related functions - Facility Oversight: - - Conduct daily walk-arounds of the facility - Provide after-hours facility assistance as needed - Operational Risk Management: - - Update and implement Emergency Response plans, including conducting drills - Manage operational audits and compliance - Escalate incidents and problems as necessary Performance Objectives: - Meet or exceed best practices in service provision through contracts - Establish and adhere to policies, procedures, and compliance deadlines as advised by the Operations Manager - Effectively manage the team to ensure high-quality service delivery Qualifications and Skills: - Bachelor's degree in Facility Management, Business Administration, or related field - Proven experience in facilities management, with a focus on soft services - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Proficiency in MS Office and facilities management software - Analytical and problem-solving skills - Knowledge of health and safety regulations and best practices in facility management - Ability to work flexibly, including after-hours when required At JLL, we offer competitive compensation, comprehensive benefits, and opportunities for professional growth within a dynamic organization committed to excellence in real estate services and technology. Join us in shaping the future of real estate for a better world.