Msd Retail Functional

1 week ago

Pashan Pune Maharashtra, India Orcapod Full time

Lead translation of complex business specifications to functional specification document which can be used as a blueprint for developing customizing solutions
- Partner with technical delivery team to develop high level project plan and high-level solution design document in adherence with client business requirements
- Use deep professional knowledge and acumen to lead support delivery of level 1 level 2 and level 3 retail related issues
- Participate in incident and crisis management events manage stakeholders and provide regular status updates to their issues and define track remediation actions to close
- Oversee the process of identification diagnosis and timely resolution of functional retail specific issues and escalated critical complex incidents through research and analysis of trends and business impact Lead identification of patterns of recurring incidents to improve service capabilities drive root cause analysis and prioritize corrective actions for outages and degradations
- Plan and participate in the support shift rotation to ensure adequate global business support coverage
- Oversee the development of test plans test cases migration approach root cause analysis and all related project documentation in accordance with the service delivery contract
- Drive team to provide resilient solution designs by preparing and evaluating alternative workflow solutions
- Lead efforts on developing cost estimations and coordinate with cross functional teams to facilitate prioritized product development
- Lead configuration and product customization efforts to ensure product matches the envisioned result support effort to ensure functional compatibility and user satisfaction
- Lead functional testing user acceptance testing system integration testing and regression testing for all retail features write and perform
- User Acceptance Testing scenarios and plans according to the client requirements setup
- User Acceptance Testing database coordinate its execution perform dry run and track and resolve issues
- Oversee the process of identification and documentation of system gaps lead support activities necessary for resolution of all retail related issues within defined timelines Mentor and guide the junior new team members organize and lead functional and AX trainings for the team support hiring activities and play an active role in building technical competency of team members Job Description User community
- Client Product Owners Process Owners Client Business Analysts AXSC Technical and Functional Team AXSC Project Delivery and Support Team.
- Role:_Technical Lead
- Salary:_ 8,50,000 - 15,00,000 P.A.
- Industry:_IT Services & Consulting
- Functional Area:_Engineering - Software & QA
- Role Category:_Software Development
- Employment Type:_Full Time, Permanent
- Key Skills
- ERP Systemax trainingservice deliveryaxsc technical and functionaluser acceptance testing
- functional testingCrisis ManagementUser AcceptanceIncident Management
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Any Graduate

**Company Profile**:
Orcapod Consulting Services Private Limited

Capgemini
- Company Info
- Contact Company:_Orcapod Consulting Services Private Limited
- Address:_Capgemini

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