Customer Support Executive

7 days ago

Jaipur Rajasthan, India Voylla Fashions Pvt Ltd Full time

**Job Title**

**Company Overview**

Voylla is India’s leading fashion-jewelry brand, known for blending traditional inspirations with affordable, stylish designs. With 250+ stores nationwide and a growing digital presence, we’re committed to delivering an exceptional customer experience.

**Role Summary**

**Key Responsibilities**
- **Issue Resolution & Escalation**: Troubleshoot concerns independently and escalate complex issues to the appropriate teams.
- **CRM Documentation**: Log and categorize all interactions and updates in the CRM system. (adzuna.in)
- **Collaboration**: Liaise with retail, product, logistics, and tech teams to resolve issues and optimize customer experience.
- **Quality & Compliance**: Uphold professional tone, confidentiality, and brand standards across all communications.
- **Performance Tracking**: Meet KPIs such as response time, resolution rate, customer satisfaction (CSAT), and first-contact resolution.

**Qualifications & Skills**

**Mandatory**
- Education: Graduate in any discipline.
- Proficient use of CRM/chat platforms and Microsoft Office.
- Strong problem-solving, multitasking, attention to detail, and empathy skills.

**What You’ll Gain**
- Frontline customer-facing role with one of India’s fastest-growing jewelry brands.
- Scope to influence enhancements in product, messaging, and customer processes.
- Exposure to collaborative operations across various teams, with clear career progression paths.

**Additional Details**
- **Reporting To**: Customer Support Manager or Team Lead.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift

Application Question(s):

- Current CTC
- Expected CTC
- Voylla is located at Sitapura, Jaipur. Are yo comfortable working from this location.

**Experience**:

- Customer support: 1 year (required)

Work Location: In person

Application Deadline: 28/06/2025
Expected Start Date: 07/10/2025

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