Customer Support Executive

2 days ago

Jaipur Rajasthan, India Mr N Mrs Pet Full time

About Us:Mr n Mrs Pet, a leading pet store, is seeking a dedicated and customer-focused Customer Support Executive to provide excellent service, assist customers with their queries, and ensure a seamless experience.

**Responsibilities**:

- Assist customers with inquiries about pets, products, and services.
- Provide guidance to customers on selecting pets such as dogs, cats, and small pets.
- Maintain accurate records of customer interactions and feedback.
- Build and maintain relationships by delivering exceptional customer service.
- Collaborate with internal teams to resolve customer issues efficiently.

**Requirements**:

- 6 months to 3 years of experience in customer support or a related field.
- Excellent communication and problem-solving skills.
- Passion for pets and knowledge of their needs, especially for dogs, cats, and small pets.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficiency with computers and CRM tools.
- High school diploma or equivalent; some college coursework preferred.

Work Schedule:

- 6 working days with rotational offs.
- Rotational shifts (no night shifts).

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Application Question(s):

- Are you open for full-time in-office role in Jaipur (8.5 hrs/day)? If yes, Reply: My name is [Your Name], I'm comfortable with Jaipur & full-time. I love dogs, esp. [Breed].
- Do you have any pets?

If yes: Tell us a fun or crazy story about life with your pet
If no: If you could have any pet (even a dragon), which one would it be, and why?
- Who’s an actor you just can’t stand and why? (Be honest, we won’t judgemuch.)
- Now here’s the twist: Pretend you're their biggest fan. Pitch us a reason to watch a movie starring them—convince us they’re amazing

Work Location: In person

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