Store Executive for Jewellery Outlet

Job Summary:
As a Store Executive in a high-end jewellery showroom, you will be responsible for delivering a

superior customer experience through in-store assistance, product recommendations, and proactive

sales initiatives including sales calling. You will support daily store operations, help drive footfall,

and build long-term relationships with clients. The role demands excellent communication skills,

attention to detail, and a customer-centric approach.

Key Responsibilities:
1. Sales & Customer Service:

- Welcome and engage customers visiting the showroom.
- Understand individual customer preferences and recommend suitable jewellery pieces (gold,

diamond, platinum, silver).
- Explain jewellery specifications - karat, certification, stone quality, pricing, and offers.
- Ensure smooth sales conversions, handle objections, and follow up as needed.
- Promote ongoing store offers, loyalty programs, and festive schemes.

2. Sales Calling / Tele calling (Outbound):

- Call existing and prospective customers to inform them about new collections, promotions,

events, and festive offers.
- Follow up on leads, enquiries, and pending quotations.
- Schedule appointments or showroom visits via phone/SMS/WhatsApp.
- Maintain a customer calling database/CRM system, with proper follow-up tracking.
- Record call outcomes and report daily call activity to the store manager.
- Handle inbound calls professionally and provide accurate product/store information.

3. Store Operations & Inventory:

- Assist in stock arrangement, jewellery display setup, and regular cleaning of counters.
- Handle jewellery items with care and ensure all pieces are securely tagged and placed.
- Participate in daily opening/closing stock counts and coordinate with inventory team.
- Ensure compliance with all SOPs regarding security, hygiene, and customer service.

4. Billing & Documentation:

- Operate the billing system and prepare accurate invoices.
- Maintain sales documentation, customer KYC, and transaction records.
- Issue warranties, certificates of authenticity, and tax invoices.

5. CRM & Customer Retention:

- Develop strong client relationships through personalised service and timely follow-ups.
- Maintain updated records of birthdays, anniversaries, and preferences for gifting

suggestions or campaigns.
- Coordinate post-sale services like resizing, repolishing, exchanges, or repairs.

6. Team Support & Reporting:

- Collaborate with team members to meet daily and monthly sales targets.
- Attend internal meetings, product training, and promotional briefings.
- Share customer feedback, complaints, or suggestions with management.

Required Skills & Qualifications:

- Education: Minimum HSC; Graduate preferred.
- Experience: 1-3 years in retail, jewellery, tele calling, or customer service roles.
- Languages: Fluent in English, Hindi, and Marathi (preferred).
- Core Skills:

- Excellent verbal communication and persuasion skills.
- Basic jewellery knowledge (gold purity, diamond grading, hallmarking, etc.).
- Ability to make confident and courteous sales calls.
- Familiarity with CRM software or Excel for maintaining calling lists.
- Strong organisational and interpersonal abilities.
- High level of honesty and customer confidentiality.

Compensation & Benefits:

- Salary Range: ₹15,000 - ₹30,000/month (depending on experience)
- Incentives: Monthly sales commissions, calling performance bonuses
- Other Benefits: Diwali/festive bonuses, uniforms, and training
- Leave Policy: Weekly off on Monday, leave as per company norms
- Experience in a branded jewellery outlet (e.g., Tanishq, Kalyan, Malabar, TBZ, etc.)
- Comfortable making a minimum number of daily customer calls (e.g., 40-60)
- Knowledge of jewellery trends, gifting patterns, and festive buying behaviour in Mumbai

Pay: ₹10,098.69 - ₹34,601.50 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

Work Location: In person