Store Executive for Jewellery Outlet

Job Summary: As a Store Executive in a high-end jewellery showroom, you will be responsible for delivering a superior customer experience through in-store assistance, product recommendations, and proactive sales initiatives including sales calling. You will support daily store operations, help drive footfall, and build long-term relationships with clients. The role demands excellent communication skills, attention to detail, and a customer-centric approach. Key Responsibilities: 1. Sales & Customer Service: - Welcome and engage customers visiting the showroom. - Understand individual customer preferences and recommend suitable jewellery pieces (gold, diamond, platinum, silver). - Explain jewellery specifications - karat, certification, stone quality, pricing, and offers. - Ensure smooth sales conversions, handle objections, and follow up as needed. - Promote ongoing store offers, loyalty programs, and festive schemes. 2. Sales Calling / Tele calling (Outbound): - Call existing and prospective customers to inform them about new collections, promotions, events, and festive offers. - Follow up on leads, enquiries, and pending quotations. - Schedule appointments or showroom visits via phone/SMS/WhatsApp. - Maintain a customer calling database/CRM system, with proper follow-up tracking. - Record call outcomes and report daily call activity to the store manager. - Handle inbound calls professionally and provide accurate product/store information. 3. Store Operations & Inventory: - Assist in stock arrangement, jewellery display setup, and regular cleaning of counters. - Handle jewellery items with care and ensure all pieces are securely tagged and placed. - Participate in daily opening/closing stock counts and coordinate with inventory team. - Ensure compliance with all SOPs regarding security, hygiene, and customer service. 4. Billing & Documentation: - Operate the billing system and prepare accurate invoices. - Maintain sales documentation, customer KYC, and transaction records. - Issue warranties, certificates of authenticity, and tax invoices. 5. CRM & Customer Retention: - Develop strong client relationships through personalised service and timely follow-ups. - Maintain updated records of birthdays, anniversaries, and preferences for gifting suggestions or campaigns. - Coordinate post-sale services like resizing, repolishing, exchanges, or repairs. 6. Team Support & Reporting: - Collaborate with team members to meet daily and monthly sales targets. - Attend internal meetings, product training, and promotional briefings. - Share customer feedback, complaints, or suggestions with management. Required Skills & Qualifications: - Education: Minimum HSC; Graduate preferred. - Experience: 1-3 years in retail, jewellery, tele calling, or customer service roles. - Languages: Fluent in English, Hindi, and Marathi (preferred). - Core Skills: - Excellent verbal communication and persuasion skills. - Basic jewellery knowledge (gold purity, diamond grading, hallmarking, etc.). - Ability to make confident and courteous sales calls. - Familiarity with CRM software or Excel for maintaining calling lists. - Strong organisational and interpersonal abilities. - High level of honesty and customer confidentiality. Compensation & Benefits: - Salary Range: ₹15,000 - ₹30,000/month (depending on experience) - Incentives: Monthly sales commissions, calling performance bonuses - Other Benefits: Diwali/festive bonuses, uniforms, and training - Leave Policy: Weekly off on Monday, leave as per company norms - Experience in a branded jewellery outlet (e.g., Tanishq, Kalyan, Malabar, TBZ, etc.) - Comfortable making a minimum number of daily customer calls (e.g., 40-60) - Knowledge of jewellery trends, gifting patterns, and festive buying behaviour in Mumbai Pay: ₹10,098.69 - ₹34,601.50 per month Schedule: - Day shift Supplemental Pay: - Commission pay Work Location: In person