Reservation Executive

1 week ago

Thane, India talent corner Full time

A Hotel Reservation Executive for Central Reservation Team is responsible for managing the reservations and bookings made by customers for hotel rooms, suites, and other accommodations exclusively through calls. They interact with customers over the phone to provide information about the hotel and its services, answer queries about room availability, and make reservations in the hotel's computer system. The job also involves ensuring customer satisfaction, managing cancellations and changes, and maintaining accurate records of all bookings and transactions.

Responsibilities: Respond to customer inquiries and requests over the phone in a timely and professional manner. Provide accurate and detailed information about the hotel's services, amenities, and room availability. Process reservations and bookings made by customers over the phone in the hotel's computer system, ensuring accuracy and completeness of all information. Manage cancellations, modifications, and other changes to reservations over the phone, and update the system accordingly. Communicate with customers to confirm their reservations and provide relevant information about their stay. Resolve any issues or complaints raised by customers over the phone and ensure their satisfaction. Keep accurate records of all bookings and transactions, including payments and refunds. Maintain knowledge of hotel policies, rates, and promotions to provide accurate information to customers over the phone. Collaborate with other departments, such as hotel manager, to ensure a smooth and efficient checkin and check-out process. Requirements: Bachelor's degree in Hospitality Management or related field is added advantage. Excellent communication and customer service skills over the phone. Knowledge of reservation software and computer systems. Experience in hotel reservations or similar roles, specifically handling reservations exclusively through calls. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong organizational and problem-solving skills. Attention to detail and accuracy in data entry and record-keeping. Availability to work flexible hours, including evenings, weekends, and holidays. If you possess these qualifications and are interested in this exciting opportunity, we encourage you to apply. We offer competitive compensation and benefits, a supportive work environment, and opportunities for career growth and development.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you have Knowledge of reservation software and computer systems?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9016794541

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