Membership Support

2 weeks ago

New Delhi, India RICS Full time

To represent RICS Members in the APAC/South Asia region by providing specialist knowledge on all aspects of the post qualified member journey; acting as an ambassador in delivering a consistent and high-quality customer experience, delivered through multiple channels.

**Key Achievements & Responsibilities**
- Support and respond to member enquiries through multi-channel communications within SLA.
- Work collaboratively with your team and stakeholders to achieve a consistently high level of service in line with internal processes, procedures and RICS Customer Service Standards.
- Continually build, develop, share and maintain in depth product knowledge in order to provide a first line response to enquiries.
- Provide specialist advice and solutions in response to enquiries via all communication channels.
- Actively record, update and amend customer information on internal databases to ensure accurate data.
- Actively promote RICS products and services to generate leads
- Strive to improve engagement with members through relationship management.
- Ensure confidential and financial information is secure by complying with data protection regulations (GDPR)
- Work collaboratively with Finance to deal with accounting enquiries
- Support with development and testing of new processes and systems, providing feedback from a customer perspective
- Provide key customer insights for improvements obtained through member engagement

**Experience Required**
- Experience of operating in a Customer Service environment
- Possess excellent communication skills with a genuine passion for speaking to customers, understanding, and answering their enquiries
- A commercial mindset focused on delivering outstanding customer experience.
- Experience of working in a multi-channel environment
- A sound understanding and ability to work with Microsoft packages
- Adherence to quality assurance procedures
- Ability to build effective relationships with members, the public and stakeholders
- Highly organised with an ability to prioritise work to ensure deadlines are met
- An eager, flexible, team worker who is committed and conscientious
- Ability to act as a positive role model and a desire to make a difference.
- Ability to handle difficult situations in a professional and mature manner
- Committed to improving and developing own personal skills through training and coaching

**Salary**: ₹350,000.00 - ₹500,000.00 per year

Schedule:

- Monday to Friday

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