Customer Service

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

Roles & Responsibilities:
- Interpreting, translating and dealing with Japanese clients & customers- Risk identification and communicating it with stake holders- Co-ordinating with both teams during BAU, calls, offline works, and events-
- Decide on a course of action User testing Development Requirements confirmation testing requirements definition- Change management, Release management, evidence storage and approval handling-
- Managing the IDs on the snow instance- Customizing the instance and other templates as per the requirements- Creation and customization of the business rules, ACLs, UI Policies, UI action- Managing the assets and configuration

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced - you definitely won’t be bored

Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise- Minimum of 5to 7 years of experience in interpreting, translating and dealing with Japanese clients & customers.-
- Simultaneous interpretation during calls (update calls, KT etc) with Japan counterparts.- Certified in Japanese language with relevant experience.- ServiceNow operations - Coordination of risk checks, dissemination matters, investment performance meetings, etc.- Knowledge of ID creation/deletion, group creation/deletion, group delegation and classification.- Knowledge of creation/modification of ACLs, Business Rules, UI Policies, UI actions- Should have scripting knowledge (Java script, Python)- Communication with Japan and Global teams- Establish and enforce ServiceNow development and operational best practices.

Preferred Technical and Professional Experience- Certified N2 professional- Experience of SNOW administration- Preferred certification of ServiceNow Certified System Administrator (CSA)- Hands on experience on administration and configuration in ServiceNow Tool- Manage user accounts, roles and permission to align with organizational requirement- Customize forms, workflows and maintain core modules like Incident, Problem, and Change- Linux/AIX server implementation and troubleshooting experience in large environments

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering