Operation Executive

**Designation - Operations Support Executive**

**Work timing - 6 Pm - 3 Am IST**

**Working Days - 5 Days (Rotational)**

**Location -Bangalore Reporting to - Process Manager Working from**

**Responsibilities**:
1. Dispatch Coordination:

- Ensure on-time login and report to the respective shift supervisors.
- Log in to Amazon Relay and thoroughly review current trips and live ELD (Electronic Logging Device) information.
- Monitor WhatsApp group for pre-trip pictures and diligently update the corresponding Excel sheet.
- Regularly communicate the status of pre-trip pictures to supervisors for timely updates.

1. Hours of Service Monitoring:

- Maintain a vigilant eye on drivers' Hours of Service and trip progress.
- Promptly identify any violations or delays and report them to Supervisor without delay.
- Use the hours-of-service overview as a guide to ensure drivers have correctly marked themselves as on duty.
- Handle bobtailing instances, ensuring appropriate communication with drivers and the Resource Operations Center (ROC) to avoid violations.

1. Trip Documentation and Reporting:

- Accurately record today's trips on the Excel report, including comprehensive comments on all trip-related events.
- Monitor WhatsApp group for post-trip pictures and promptly inform Supervisor of their availability.
- Compile an End of Day (EOD) report containing all trip details, hours of service, and violation information.

1. Pre-Trip Inspections and Tractor Maintenance:

- Maintain a daily log of drivers who fail to complete pre-trip inspections and communicate with them to ensure compliance.
- Regularly monitor the cleanliness of tractors and document any new damage observed.
- Assess and determine if a driver can safely operate the vehicle back to the yard in case of tractor breakdowns.
- Coordinate towing services if the driver deems the vehicle unsafe to drive.

1. Communication and Team Collaboration:

- Engage in scrum calls with the dispatcher and shift supervisors at the end of each shift to discuss important matters.
- Effectively communicate with drivers and team members to ensure seamless operations.Notify immediate supervisors of any escalated issues, such as potential hours of service violations or delays

**Requirements**:

- High school diploma or equivalent; Associate degree or relevant certifications preferred.Proven experience in logistics, dispatch, or transportation operations is an advantage.
- Familiarity with Amazon Relay and Electronic Logging Device (ELD) systems is a plus.
- Excellent communication and organizational skills.
- Strong attention to detail and ability to handle time-sensitive tasks.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Knowledge of Hours-of-Service regulations and dispatch best practices.
- Proficiency in using Microsoft Excel and other relevant software.
- Strong problem-solving and decision-making abilities.

Why You?
- Great English-speaking skills
- Can understand and communicate with US Citizens
- Should be ready to work in the EST Time zone
- Willing to extend the shift as per requirement
- Good Negotiation skills
- Good Convincing skills
- Great English spoken
- Strong communicator - both on the phone and in writing, American Accent is a plus.

**Salary**: ₹18,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9971883205