Service Desk Administrator

5 days ago


Technopark Thiruvananthapuram Kerala, India Alamy Full time

We're Alamy, the world's most inclusive stock collection. Drawing from more than 150,000 content creators from every country in the world, our search empowers customers to find creative and editorial stock photos, vectors, 360-degree images and videos faster.

We work with integrity, are transparent in our actions and respect each other by being inclusive, supportive and brave enough to set aside the safe option. We're on the lookout for brilliant, passionate people who want to help us build our global business.

**Job Title: Service Desk Administrator**

**Location: Technopark, Trivandrum, Kerala**

**Type of Contract: Permanent**

**Hours: 40 hours, Monday - Friday**

The Alamy Service Desk Administrators bridges the gap between the IT Services team and end-users by ensuring users receive top-notch, customer-centric support. The ServiceDesk team manage day-to-day IT Operations, adhering to agreed-upon service level agreements (SLAs). The Administrator makes day-to-day decisions on service provision, monitors customer satisfaction, and works with teams to improve services.

**Your responsibilities involve (not limited to) the following -**Ticket LoggingTicket ResolutionTicket ManagementMajor Incident HandlingProblem ManagementChange ManagementService Management Reporting

**Mandatory Experience and Skills required**:
Minimum 2+ years IT support or related experienceProficiency in using IT Service Management toolsBasic understanding of IT and IT Systems such as Windows and iOSFamiliar with the ITIL frameworkExperience with PowerBI or other reporting toolsExperience in a fast-paced environment is valuable.Excellent customer service, communication, and problem-solving skills.Ability to explain technical concepts clearly to non-technical users.Teamwork and time management skills are essential.

Please upload your CV here


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