
Voice Process
1 week ago
**Role Description-**
As a Customer Support Executive, your primary responsibility will be to interact with customers over the phone, providing them with timely assistance and resolutions. Your duties will include:
- **Handling inbound and outbound calls to address customer inquiries, resolve issues, and provide product or service information.**:
- **Demonstrating active listening skills and empathy to understand customers' concerns and provide appropriate solutions.**:
- **Adhering to established call scripts and protocols to ensure consistent and high-quality customer interactions.**:
- **Escalating complex issues to the appropriate departments for further investigation and resolution.**:
- **Maintaining accurate and detailed records of customer interactions and resolutions in our database.**:
- **Collaborating with team members to identify areas for process improvement and enhance the overall customer experience.**
**Requirements**:
- **UG/PG qualification in any field.**:
- **Excellent verbal communication skills in English, with the ability to articulate information clearly and concisely over the phone.**:
- **Strong customer service orientation and a commitment to delivering outstanding service.**:
- **Previous experience in a call center or customer service role is advantageous but not mandatory.**
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- What is your expected salary ?
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 9061130033
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