Remote IT Support

We are an IT service and solutions provider based in Abu Dhabi, UAE.
- All our current clients are based in the UAE.
- **This is a FULL-TIME WORK FROM HOME POSITION.**

**Responsibilities**:

- Monitoring & responding to client's IT support requests on time.
- Diagnose software, networking, or hardware issues and fix them remotely.
- Monitor and maintain Windows Servers, Networks, backups, Desktops and Laptops under a support contract using RMM.
- Coordinating with on-site support team to fix issues and provide top-notch support service to clients.
- Track & Monitor ongoing jobs & support.
- Manage, Maintain, Update & Monitor the HELP-DESK Ticketing system daily with accurate and timely information.
- Managing & compiling job reports.
- Processing of all jobs with accuracy and timeliness.
- Understand & resolve customer requirements/issues and close tickets within time.
- Maintaining good client relations & ensuring a high level of Client satisfaction.
- Responding to complaints/suggestions from customers and giving after-sales support.
- Increase Company reputation with quality on-time support & services.
- Timely Invoice to the clients in coordination with the sales & finance department.

**Required Technical Skills**:

- Remote IT Support & Helpdesk experience.
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Desktops and Laptops (Windows and Mac).
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Basic networks (DHCP,DNS,TCP/IP).
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Basic Routers.
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Firewalls.
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Windows Servers.
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - MS Active Directory.
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - NAS devices.
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Backup softwares.

**Other Required Skills**:

- Good Knowledge of IT Technologies & products.
- Good written & oral command of the English Language is a must.
- The capacity to work well on your own or in a team.
- Ability to manage your time and plan your day effectively.
- Min 3 years of IT Support Experience in a similar job role.
- Demonstrated track record of performance and commitment.
- Cool-tempered and able to handle rejection.
- Good organizational skills.
- Ability to hit deadlines and work under pressure.
- Can easily adapt to new environments.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Application Question(s):

- We follow UAE work timings: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. Only UAE-declared holidays are allowed. Can you meet the above timings?
- Where are you located currently?

**Experience**:

- configure, maintain & troubleshoot - Desktops/Laptops: 3 years (required)
- configure,maintain,troubleshoot-Basicnetwork-DHCP,DNS,TCP/IP: 3 years (preferred)
- configure, maintain & troubleshoot - firewalls: 2 years (preferred)
- configure, maintain & troubleshoot - windows server: 2 years (preferred)
- configure, maintain & troubleshoot - backup software: 2 years (preferred)
- configure, maintain & troubleshoot - NAS device: 2 years (preferred)
- configure, maintain & troubleshoot - Active Directory: 2 years (preferred)
- remote IT support: 2 years (preferred)
- Ticketing System: 2 years (preferred)

**Language**:

- English (Read/Write/Speak) (required)