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Customer Support Executive

2 weeks ago

Bidhannagar Kolkata West Bengal, India Innova Unified Management Services pvt ltd Full time

**Responsibilities: Inbound Calls II Customer Service II Problem Solving**
- Answer inbound calls in a timely and friendly manner
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Route calls to other team members/seniors whenever needed
- Make relevant notes of customer interactions
- Identify any issues that customers might be struggling with
- Manage & update customer databases
- Follow-up on customer calls

**Salary**: ₹8,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time

Schedule:

- Day shift

Ability to commute/relocate:

- Bidhannagar, Kolkata - 700064, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Bengali (preferred)

**Speak with the employer**

+91-XXXXXXXXXX