Customer Care Executive
4 days ago
**Job role: Customer Support Tech** **Overview** iMerit is seeking Customer Support Techs to join one of its client in their Service Desk Operations. They are responsible for resolving problems faced by the client’s customers by identifying and analyzing issues and answering questions regarding system use. **Location**: Saltlake, Kolkata **Designation**: Executive/ Sr. Executive - ITES **Salary**: maximum up to 25 K Net (depends on experience) **Shift**: Rotational shifts (No Night shift for Girls) **Work mode**: Work from Office Interview Rounds: 1. Writing Test -> 2. Ops & L&D Round-> 3. HR Round What are we looking for? **Fluent English speaker - **This is a must. - **Ticketing Tool Experience -** Freshdesk would be great. But having know how on such systems helps. - **Grammar enthusiast** - Do you know the difference between "your" and "you're" like the back of your hand? - **Tech-Savvy** - Is your CTRL or CMD button worn down? Have you ever embedded anything into your own website? Can you troubleshoot like no other? - **Attention to detail** - Did you notice "detail" is misspelled. - **Team Player** - Can your colleagues rely on you to provide your best work, and always put the team first? Do you challenge them to do the same? - **Flexible **- Testing your adaptability to work in a 24X7 **Responsibilities**: - Provide semi-technical assistance and support for resolving issues and fulling service requests related to customer enquiries. - Monitor problem reports, queries and service requests received through service desk portal. - Triage and analyze problem reports, queries and service requests. - Communicate with users as required to clarify problem reports and service requests. - Run diagnostic programs to resolve problems. - Resolve problem reports, answer queries and fulfill service requests or escalate them to Level 2 technicians when required. - Adhere to resolution time SLAs prescribed by the client with Customer Satisfaction. - Reassign tickets as required to minimize length of technician ticket queues. - Keep users informed of actions being taken when resolution time exceeds SLAs. - Follow up with customers to ensure queries have been resolved and requested services completed. - Contribute to knowledge base documenting resolutions and procedures for common types of problems, queries and service requests. **Qualifications**: - Bachelor’s degree in computer science or information technology or equivalent. - Excellent communication and customer relationship/service skills. - Ability to make informed decisions quickly regarding triage, resolution and routing of tickets. - Logical thinking required to troubleshoot problems. - Ability to multi-task. - Ability to work a rotating schedule including nights and weekends. - Familiarity with Windows - Familiarity with MS office or its equivalent. - Familiarity with web-based hosting platforms preferred. - Familiarity with network monitoring tools preferred. **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund - Work from home Schedule: - Day shift - Evening shift - Morning shift - Rotational shift Supplemental pay types: - Overtime pay - Performance bonus - Shift allowance - Yearly bonus **Education**: - Bachelor's (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year (preferred) Work Location: In person
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Customer Care Executive
2 days ago
Kolkata, West Bengal, India Calltawk Solution LLC- FZ Full time**Job Title**: Customer Care Executive **Company**: Calltawk Solution LLC **Location**: Kolkata (Work from Home) **About Us**: Calltawk Solution LLC is a leading customer service provider committed to delivering exceptional support experiences. We are looking for talented individuals to join our dynamic team as **Customer Care...
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Customer Care Executive
6 days ago
Kolkata, West Bengal, India Adyan Consultants PVT LTD. Full timeCustomer care executives are **responsible for helping companies build and maintain relationships with their clients and customers**. Relationship-building skills allow them to better connect with others, communicate effectively and ensure that customers' needs are met. **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Provident...
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Customer Care Executive
2 weeks ago
Kolkata, West Bengal, India Vidya Bridge Full time**Job Role - Customer care Executive** Salary Up to - 11500/- + Over Time+ Incentive Gender - Male/Female Qualification - 12th Shift Timing - Rotational 24*7 ( Any 9 Hrs. including 1 hr. break) Eligibility-Fresher/Experience Language - Hindi, English Work From Office Only +91-8318110780 **Job Types**: Full-time, Fresher Pay: ₹10,000.00 -...
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Customer Care Executive
2 weeks ago
Kolkata, West Bengal, India Dhal Information System Pvt.Ltd.(DIS) Full time**Position: Customer Care Executive**: - **IN hand salary - 12600**: - **Location: Kolkata**: - **Experience: Freshers and experienced (both welcome!)**: - **Language: Assamese**: - **Job Type: Onsite** Assist customers with inquiries, concerns, and issues promptly and professionally. Maintain accurate records of customer interactions and...
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Customer Care Executive
6 days ago
Kolkata, West Bengal, India Hirecentrix Services LLP Full timeWe are hiring Customer Care Executive for Bangalore, Karnataka. Qualification - Intermediate/12th pass & above Language - fluent in English and Hindi Working Days - 6 days of working 1 rotational week-off Salary - 12000-15000 (Freshers) 14000-20000 (experience) **Immediate Joiners** Contact number - 9337949924 **Job Types**: Full-time, Permanent Pay:...
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Customer Care Executive
6 hours ago
Kolkata, West Bengal, India Saha Steel Pvt. Ltd. Full timeJob Title: Customer Care Executive Qualification: Minimum H.S. Required Skills: Very Good bengali and hindi communication skill with basic computer knowledge. Job description: Attending customer calling, giving the full information regarding our product, handling all the calling related sales. Coordinate with the outsider employees. maintaining record in...
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Customer Care Executive
2 weeks ago
Kolkata District, West Bengal, India Calltawk Solution LLC- FZ Full time**Job Title**: Customer Care Executive (CCE) **Company**: CallTawk **Salary**: Based on experience and last drawn salary **Experience**: Prior experience in a similar customer care role is required **Key Responsibilities**: - Handle inbound and outbound calls professionally and efficiently - Resolve customer queries and concerns with accuracy and empathy -...
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Customer Care Executive
2 weeks ago
Baguiati, Kolkata, West Bengal, India OSL HEALTHCARE & LIFESTYLE PVT LTD Full timeUrgently Hiring!!!! Job Title: Female Customer Care Executive Company: OSL HEALTH CARE & LIFESTYLE PVT. LTD Location: Kolkata, West Bengal **Salary**: Up to 20,000 **Job Description**: **Responsibilities**: Provide accurate information about products/services to customers. Resolve customer complaints and ensure follow-ups for satisfaction. Document...
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Customer Care Executive
1 week ago
Kolkata, West Bengal, India SSBA Impex Group Full timeUrgently Requirement for Customer Care Executive ( Chat Process ) for our organisation. Language Know: - English is Must Process: - Chat Process - Need to Chat With The Clients **Salary**: 30,000 - 45000 ( Per Month ) + Incentives Provided - Free Accommodation + Food + Laptop + Phone Job location: - Kolkata ( West Bengal ) Job Role: Direct...
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Female Customer Care Executive
2 weeks ago
Kolkata, West Bengal, India Reach Management Services Full timeExperience 2- 4 years in Customer Care Executive role in retail, aviation, hotels, service industry. Edu. Qualification Graduate Preferred having degree in hotel management, aviation etc Soft skills effective communication in Bengali, English. Building strong relationship with the customers. Reports preparation, post sales calling, feedback calls, offer...
