Voice Coach

Job Description Certified a Great Place to Work in India, Maropost transforms marketing, merchandising, and operations with commerce tools designed to scale with fast-growing businesses. Driven by curiosity, creativity, and collaboration, we power 5,000 global brands. We believe in fostering a learning culture where everyone can thrive. If you have a...

**Certified a “Great Place to Work”** in India, Maropost transforms marketing, merchandising, and operations with commerce tools designed to scale with fast-growing businesses. Driven by curiosity, creativity, and collaboration, we power 5,000+ global brands. We believe in fostering a learning culture where everyone can thrive. If you have a passion for...

Everything we do is powered by our customers! Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a connected experience that our customers anticipate, transforming marketing, merchandising, and operations with commerce tools designed to scale with fast-growing businesses. With a relentless focus on our customers’ success,...

Job Title: Voice AnalystJob Summary:We are looking for a skilled and detail-oriented Voice Analyst to monitor, analyze, and improve the quality of voice interactions between customers and agents. The role involves evaluating calls, identifying trends, ensuring compliance with standards, and providing actionable insights to enhance customer experience.Key...

Certified a **“Great Place to Work” in India,** Maropost transforms marketing, merchandising, and operations with commerce tools designed to scale with fast-growing businesses. Driven by curiosity, creativity, and collaboration, we power 5,000+ global brands. We believe in fostering a learning culture where everyone can thrive. If you have a passion for...

Role-Team Leader- International Voice Process Location- Mohali Key Responsibilities: Team Management : Supervise a team of voice agents. Monitor performance and ensure adherence to targets (KPIs like call quality, average handling time, resolution rate, etc.). Handle team scheduling and attendance. Provide coaching, feedback, and performance...

Role-Team Leader- International Voice ProcessLocation- MohaliKey Responsibilities:Team Management :Supervise a team of voice agents.Monitor performance and ensure adherence to targets (KPIs like call quality, average handling time, resolution rate, etc.).Handle team scheduling and attendance.Provide coaching, feedback, and performance evaluations.Operations...

Everything we do is for our customers Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless...

Everything we do is for our customersFeatured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless...

Role-Team Leader- International Voice Process Location- Mohali Key Responsibilities: Team Management : Supervise a team of voice agents. Monitor performance and ensure adherence to targets (KPIs like call quality, average handling time, resolution rate, etc.). Handle team scheduling and attendance. Provide coaching, feedback, and performance evaluations. ...