Team Leader Operations
1 week ago
Role-Team Leader- International Voice Process Location- Mohali Key Responsibilities: Team Management : Supervise a team of voice agents. Monitor performance and ensure adherence to targets (KPIs like call quality, average handling time, resolution rate, etc.). Handle team scheduling and attendance. Provide coaching, feedback, and performance evaluations. Operations Oversight : Ensure smooth daily operations of the voice process. Manage escalations and resolve complex customer issues. Maintain service level agreements (SLAs) and ensure quality standards. Training and Development : Assist in onboarding and training new team members. Organize regular skill development and process refresher sessions. Reporting and Analysis : Track and report team metrics. Analyze data to identify trends, gaps, and areas for improvement. Client and Stakeholder Communication : Liaise with international clients and internal stakeholders. Share updates, feedback, and improvement plans.
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Team Leader – Operations
3 days ago
Mohali, Punjab, India IAssess Consultants LLP Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Title:Team Leader – OperationsLocation:Mohali / KarnalShift:Morning / Evening / NightExperience:3+ YearsLanguages:English & PunjabiAbout The RoleWe are seeking an experienced and motivatedTeam Leaderto join our Operations team. The ideal candidate will have prior experience in service-based industries such as KPO/BPO and will be responsible for...
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Team Leader Operations
2 weeks ago
Mohali, Punjab, India Impetus Career Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole-Team Leader-International Voice ProcessLocation- Mohali Key Responsibilities:Team Management:Supervise a team of voice agents.Monitor performance and ensure adherence to targets (KPIs like call quality, average handling time, resolution rate, etc.).Handle team scheduling and attendance.Provide coaching, feedback, and performance evaluations.Operations...
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Team Leader- Operations- Domestic
1 week ago
Mohali, Punjab, India Teleperformance (TP) Full time ₹ 4,00,000 - ₹ 12,00,000 per yearWe are looking for a skilled Team Leader to join our Operations team in Domestic, with 2-6 years of experience. The ideal candidate will have a strong background in BPO/Call Centre operations and excellent leadership skills.Roles and ResponsibilityManage and supervise a team of professionals to achieve operational goals.Develop and implement process...
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Team Leader Operations
1 week ago
mohali district, India Impetus Career Consultants Full timeRole-Team Leader- International Voice Process Location- Mohali Key Responsibilities: Team Management : Supervise a team of voice agents. Monitor performance and ensure adherence to targets (KPIs like call quality, average handling time, resolution rate, etc.). Handle team scheduling and attendance. Provide coaching, feedback, and performance evaluations....
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Team Leader Operations
6 days ago
Mohali district, India Impetus Career Consultants Full timeRole-Team Leader-International Voice ProcessLocation- Mohali🔹 Key Responsibilities:Team Management:Supervise a team of voice agents.Monitor performance and ensure adherence to targets (KPIs like call quality, average handling time, resolution rate, etc.).Handle team scheduling and attendance.Provide coaching, feedback, and performance...
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Team Leader
4 days ago
Mohali, Punjab, India DK FINCORP Full time ₹ 1,80,000 - ₹ 2,16,000 per yearJob Summary:We are looking for a motivated and responsible Team Leader to supervise, guide, and support team members to achieve daily, weekly, and monthly targets. The ideal candidate should have strong leadership skills, communication abilities, and experience in managing a team.Key Responsibilities:Lead and motivate the team to meet performance goals and...
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Team Leader – Banking Operations
3 days ago
Mohali, Punjab, India DK FINCORP Full time ₹ 1,68,000 - ₹ 2,16,000 per yearob Summary:We are looking for a motivated and experienced Team Leader to oversee daily operations in our banking process. The ideal candidate should have experience in managing a team, achieving targets, and maintaining service quality in sales or operations within the banking sector.Key Responsibilities:Lead and motivate a team of executives/telecallers to...
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Team Leader
5 days ago
Mohali, Punjab, India Everise Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...
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Team Leader
2 weeks ago
Mumbai City District, India V Full time ₹ 1,04,000 - ₹ 1,30,878 per yearWho are V.? As a global leader in ship management and marine services, we add value to a vessels operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management...
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Team Leader Operations
2 weeks ago
Mohali district, India, IN Impetus Career Consultants Full timeRole-Team Leader-International Voice ProcessLocation- Mohali Key Responsibilities:Team Management:Supervise a team of voice agents.Monitor performance and ensure adherence to targets (KPIs like call quality, average handling time, resolution rate, etc.).Handle team scheduling and attendance.Provide coaching, feedback, and performance evaluations.Operations...