Customer Service Executive

2 weeks ago

Mumbai, India Bizdeed HR Solutions Pvt.Ltd Full time

**Urgent hiring for CRM Voice process for inbound process**

**Designation** : Customer Service Executive (Voice Process) Hindi Mandatory

**No of Requirements** : 40

**Job location** : Chennai and Mumbai

**Qualification** : 12th /Diploma /Any

**Industry** : BPO

**Process** : Voice process (Inbound)

**Shift** : Rotational Shift

**Eligibility** : Fresher/ Experienced both can apply

**Languages Known** : Hindi and English

**Salary - 15k-17.5k** CTC per month plus OT/incentives

**Roles and Responsibilities**
- Customer Service Executives are required to answer incoming calls from callers for various reasons
- answer inquiries, resolve complaints, requests and provide information
- Identifying and assessing customers needs to achieve satisfaction
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interaction
- +2/Diploma/Graduates/PG
- Should be fluent in Hindi, English
- Relevant experience in customer service would be an added advantage
- Very good spoken English & Hindi

Best of luck

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹17,500.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

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