
Customer Service Executive
2 weeks ago
**Urgent hiring for CRM Voice process for inbound process**
**Designation** : Customer Service Executive (Voice Process) Hindi Mandatory
**No of Requirements** : 40
**Job location** : Chennai and Mumbai
**Qualification** : 12th /Diploma /Any
**Industry** : BPO
**Process** : Voice process (Inbound)
**Shift** : Rotational Shift
**Eligibility** : Fresher/ Experienced both can apply
**Languages Known** : Hindi and English
**Salary - 15k-17.5k** CTC per month plus OT/incentives
**Roles and Responsibilities**
- Customer Service Executives are required to answer incoming calls from callers for various reasons
- answer inquiries, resolve complaints, requests and provide information
- Identifying and assessing customers needs to achieve satisfaction
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interaction
- +2/Diploma/Graduates/PG
- Should be fluent in Hindi, English
- Relevant experience in customer service would be an added advantage
- Very good spoken English & Hindi
Best of luck
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹15,000.00 - ₹17,500.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
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