Bpo Associate-freshers

1 week ago

Gurugram Haryana, India The pathfinder Full time

**Roles & Responsibilities**:

- **Customer Service Support**:

- Handle inbound and outbound customer calls, addressing customer inquiries, issues, and concerns.
- Assist customers with product information, account inquiries, and troubleshooting.
- Maintain professionalism and empathy while dealing with customer queries to ensure customer satisfaction.
- **Problem Solving & Issue Resolution**:

- Resolve customer complaints, issues, or concerns effectively, using available resources or escalating to higher-level support when necessary.
- Provide accurate, consistent, and timely information to customers.
- Follow-up with customers to ensure the issue has been resolved and they are satisfied.
- **Data Entry & Documentation**:

- Accurately record customer interactions, feedback, and relevant details in the company’s CRM or ticketing system.
- Ensure all necessary data is captured and documented for future reference and reporting.
- **Product & Service Knowledge**:

- Stay updated on product and service offerings to provide accurate and helpful information to customers.
- Participate in training sessions to understand new processes and services.
- **Adherence to Processes & Quality Standards**:

- Follow company guidelines and processes to ensure consistent, high-quality service delivery.
- Ensure that all service-level agreements (SLAs) and key performance indicators (KPIs) are met.
- **Team Collaboration & Communication**:

- Work collaboratively with team members and supervisors to achieve department goals and targets.
- Participate in team meetings, share feedback, and suggest improvements to enhance customer service quality

**Job Types**: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

  • Customer Success Associate

    2 weeks ago

    Gurugram, Haryana, India Helpmate solution Full time

    Job Opening: Customer Success Associate (International BPO - Siemens Process) Company: Leading International BPO Process Name: Siemens Location: Sector 18, Gurugram Job Overview: We are seeking highly skilled Customer Success Associates to join our dynamic team. This role requires professionals with a strong technical background and experience in North...

  • Fresher Job

    1 week ago

    Gurugram, Haryana, India Hemocean outsourcing Full time

    Customer Success Associate Responsibilities Being the first point of contact for customers and handle all customer inquiries Building relationships with customers and ensuring they are satisfied with the company’s products and services Assisting customers with any issues or problems they have Answering customer questions and providing information about...

  • Bpo : Inbound Voice Process : Customer Support :

    2 days ago

    Gurugram, Haryana, India Outpace Consulting Services Full time

    **Greetings from Outpace Consulting There is an ongoing requirement for **Customer Support in R1RCM Noida and Gurgaon** **B.E - B.Tech (Freshers) Can Not Apply MODE OF INTERVIEW - Telephonic Interview **You Can Also Share Your CV's on Above Numbers** - Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and follow up on...

  • International Bpo

    4 days ago

    Gurugram, Haryana, India Ujobs Consulting Full time

    Job Opening: International BPO **Responsibilities**: - Excellent communication skills. - Good hands-on experience with computers. - Qualifications: - Graduates and undergraduates are considered. - Experience in international BPO is a plus. Working Conditions: - 5 days working. - Rotational shifts. - Work location: Gurgaon. - Application: 9560932363...

  • Bpo Associate

    1 week ago

    Gurugram, Haryana, India Believers organisation Full time

    Hiring for top BPO Voice and Non-Voice process Location - Gurgaon and Noida - ____________________ Only graduate can Apply Need excellent communication skills Immediate joiner No placement charges Good Incentives and cab facilities Pay: From ₹300,000.00 per year **Benefits**: - Provident Fund Schedule: - Rotational shift Supplemental Pay: -...

  • Bpo Associate

    2 weeks ago

    Gurugram, Haryana, India Believers organisation Full time

    Hiring for top BPO Voice and Non-Voice process Location - Gurgaon and Noida - ____________________ Graduate and Undergraduate both can apply Need excellent communication skills Immediate joiner No placement charges Good Incentives and cab facilities Pay: From ₹300,000.00 per year **Benefits**: - Provident Fund Schedule: - Rotational...

  • BPO Hiring For Graduate/Undergrate Fresher

    2 weeks ago

    Delhi, Gurugram, NCR, Noida, India Epic Consultancy Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    BPO Hiring Alert | Graduate Freshers WelcomeAre you a recent graduate looking to launch your career in a professional, fast-paced environment? Join our growing BPO team and start your journey toward a rewarding futurePosition: Customer Support Associate (Voice/Non-Voice)Location: Delhi, GurgaonShift: Day/Night/Rotational (based on process)Eligibility:...

  • Fresher Hiring: BPOs

    6 hours ago

    Gurugram, Noida, India BR Placements Full time ₹ 1,90,000 - ₹ 3,80,000 per year

    International & Domestic BPOs: Hiring for experience customer service agents Gurgaon and NoidaNo experience needed INTERNATIONAL19K-38K CTCExcellent incentives up to 70K5 days workingBoth side cabsCall/WhatsApp Ashu Required Candidate profileUG/ Grad & freshers and experience eligibleImmediate joiners onlyDelhi-NCR candidates preferred*EXCELLENT SKILLS IN...

  • Customer Support Associate

    2 weeks ago

    Gurugram, Haryana, India VCollaborate consulting Full time

    **Urgent Requirement for Chat/voice process** **Work Mode**: Work From Office **Position**: Customer Success Associate **Skillset**: Excellent communication English and Hindi (verbal and written communication skills) **Qualification** :Graduate and Undergrad from any field **Interview mode**: HR Round; Ops Round and Client Round **Experience**:6 Months...

  • Customer Support Associate

    2 weeks ago

    Gurugram, Haryana, India VCollaborate consulting Full time

    **Urgent Requirement** **Work Mode**:Work from Office** **Position Customer Success Associate** **Skillset Excellent comms in both English and Hindi, No MTI or RTI, grammatical or pronunciation errors** **Qualification Graduate from any field** **Interview mode HR Round; Versant 5 or 6 Certified; Written Assessment; Ops Round; Client...