Guest Relation Executive

1 day ago

Royapettah Chennai Tamil Nadu, India GSilver Hotels Full time

A Guest Relation Executive (GRE) is a customer service role that involves welcoming guests, addressing their needs, and providing assistance. Some responsibilities of a GRE include:

- Welcoming guests: Greet guests upon arrival and ensure a personalized experience
- Providing information: Offer information about amenities, services, and local attractions
- Assisting guests: Help with tasks like confirming travel arrangements, taking messages, and handling keys
- Handling complaints: Address guest complaints and escalate to the Guest Relations Manager when needed
- Maintaining records: Record information in a logbook daily
- Ensuring compliance: Ensure compliance with health and quality standards
- Building relationships: Anticipate guest needs and build rapport with customers
- Coordinating with housekeeping: Coordinate with housekeeping for room clearing

GREs should have excellent communication and interpersonal skills, and be proactive in their interactions with guests.

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Paid time off

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 7448877705

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