
Quality Auditor
4 days ago
**We are hiring for Quality Auditor**
Qualification
- Graduation
Experience
- 2 to 5 year
**Language-Kannada,Hindi,English**
Package
- 25k to 50k
Work time
- 9:30 to 6:30
Working Days
- 6 days
Age
- below 35
Location
- Hsr, Bangalore
**Job role-**
Auditing calls & provide timely feedback.
- Should have knowledge in providing feedback & call calibration, monitoring and live
feedback.
- Conduct call audits as per the guidelines of the business.
- Preparing audit dashboards & reports.
- Provide regular feedback and coaching based on the performance, Coach outliers on a oneon
- one basis, and give feedback to the Team Leader/Manager whenever it's required.
- Perform quality assurance on defined samples of cases per, day / week / month.
- Participate in and lead team discussions on the calibration of findings and build consensus.
- Track and review Quality Assurance observations. Trigger point for process improvements.
- Foster a culture of collaboration and information sharing for efficient execution build strong
relationships with internal clients.
- Ensure risks & issues are escalated appropriately within the governance structure.
- Comfortable in Auditing and solving client Escalations.
- Strong organizational skills and attention to detail with the ability to multitask.
- Analytical mindset and familiarity with statistical analysis and quality assurance
methodologies.
- The ability to analyze data, problem solve, perform root cause analysis, and propose
solutions.
**HR Divya**
**Contact no
- 9364678641**
Pay: ₹25,000.00 - ₹50,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
Work Location: In person
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