Quality Auditor/ Senior Quality Auditor
3 days ago
Job DescriptionWe are looking to hire a Senior Quality Auditor, Customer Experience to play the key role ofmanaging process quality for customer service. He/She will drive the execution for runningixigo’s day-to-day quality processes, improve operational efficiency, and provide customerinsights to product, tech and marketing teams to enable continuous customer experienceenhancements. As a Senior Quality Auditor – Customer Experience, you will be responsible for: Monitoring calls/emails/chats as per audit forms & identify Fatal & Non-fatal errors Identifying historical trends through data analysis to uncover agent training needs To conduct regular Feedback sessions for Agents and trainers Publish daily, weekly & monthly Quality Reports To conduct calibration sessions with operations and training team Conduct quality improvement sessions for agents or train the trainer sessions Define SOPs as per process updates/product developments & cascade to team Designing Audit forms in line with process guidelines across touchpoints QualificationsQualifications and Skill Set Requirements: Bachelor’s degree - Minimum 2 years of experience as a QA in the ecommerce /travel sector. Excellent verbal, written, analytical and communication skills Outstanding customer service skills and dedication to providing customer care Must be a self-motivator and self-starter Focus on quality and customer service Ability to multitask and successfully operate in a fast paced, team environment Flexible working on some weekends & holidays Must Haves: Excellent knowledge of MS Word, PowerPoint & Advanced Excel SOP & Content Design experience Excellent Communication Skills Additional InformationResponsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.
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Quality Auditor/ Senior Quality Auditor
6 days ago
Bengaluru, Karnataka, India ixigo Full time ₹ 8,00,000 - ₹ 24,00,000 per yearCompany Description Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science-led innovations...
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Quality Auditor/ Senior Quality Auditor
6 days ago
Bengaluru, Karnataka, India ixigo Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionLaunched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science-led innovations...
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Quality Auditor/ Senior Quality Auditor
4 days ago
Bengaluru, Karnataka, India ixigo Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany Description Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science-led innovations...
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Quality Auditor
4 days ago
Bengaluru, India FirstClub Full timeAbout the RoleWe are looking for a highly driven Supply Chain Quality Auditor to manage on-ground quality checks across our stores/warehouses and ensure flawless last-mile performance. The role requires extensive travel to different locations, conducting audits, identifying operational gaps, and reporting insights directly to the Founder.Key...
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Quality Auditor
3 days ago
Bengaluru, India FirstClub Full timeAbout the RoleWe are looking for a highly driven Supply Chain Quality Auditor to manage on-ground quality checks across our stores/warehouses and ensure flawless last-mile performance. The role requires extensive travel to different locations, conducting audits, identifying operational gaps, and reporting insights directly to the Founder.Key...
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Quality Auditor
3 days ago
Bengaluru, India FirstClub Full timeAbout the Role We are looking for a highly driven Supply Chain Quality Auditor to manage on-ground quality checks across our stores/warehouses and ensure flawless last-mile performance. The role requires extensive travel to different locations, conducting audits, identifying operational gaps, and reporting insights directly to the Founder.Key...
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Quality Auditor
1 day ago
Bengaluru, India FirstClub Full timeAbout the Role We are looking for a highly driven Supply Chain Quality Auditor to manage on-ground quality checks across our stores/warehouses and ensure flawless last-mile performance. The role requires extensive travel to different locations, conducting audits, identifying operational gaps, and reporting insights directly to the Founder.Key...
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Quality Auditor
1 day ago
Bengaluru, India FirstClub Full timeAbout the RoleWe are looking for a highly driven Supply Chain Quality Auditor to manage on-ground quality checks across our stores/warehouses and ensure flawless last-mile performance. The role requires extensive travel to different locations, conducting audits, identifying operational gaps, and reporting insights directly to the Founder.Key...
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Quality Professional
2 weeks ago
Bengaluru, India Siemens Mobility Full timeResponsibilities - Support the audit program manager in definition and implementation of comprehensive audit programs and audit methodologies to effectively address identified risks - Interact with stakeholders at all levels in developing comprehensive audit plan and execution of planned audits - Perform audits for the various products /suppliers according...
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Quality Auditor
4 days ago
Bengaluru, India FirstClub Full timeAbout the Role We are looking for a highly driven Supply Chain Quality Auditor to manage on-ground quality checks across our stores/warehouses and ensure flawless last-mile performance. The role requires extensive travel to different locations, conducting audits, identifying operational gaps, and reporting insights directly to the Founder. Key...
