Gre

2 weeks ago

Kolkata West Bengal, India MEGHAVI WELLNESS PRIVATE LIMITED Full time

**Meghavi Wellness Spa**: We are seeking a dynamic, professional, and highly motivated Spa Manager to oversee our new luxury spa outlets as a Female GRE. you will play a key role in ensuring that our clients enjoy an unparalleled experience. You will be responsible for managing daily operations, maintaining the highest standards of service, and leading a team that embodies the Meghavi Wellness Spa brand’s dedication to excellence.
- **Guest Relationship Executive**:

- Greet guests upon arrival with a warm professional manner
- Welcome guests and provide them with information about the spa’s services, treatments, and Menu and sell Memberships
- Explain the menu and suggest as per the guest requirement
- Schedule and confirm appointments for spa treatments, massages, facials, and other wellness services.
- Schedule booking of appointment software to keep the spa’s calendar organized and ensure optimal scheduling.
- Process payments for treatments, packages, and retail products accurately and efficiently.
- Ensure that all billing and payment transactions are recorded correctly, handling cash, credit card, and online payments as required.
- Co-ordinate with spa therapists, managers, and other staff to ensure smooth daily operations and timely service delivery.
- Seek guest feedback after their treatments and ensure all feedback is passed on to the appropriate team members for improvement.
- Follow up with guests post-visit to encourage repeat business, ensuring they had an enjoyable experience.
- Handle guest complaints or issues with professionalism, offering solutions and making sure the guest feels heard and valued.
- Ensure that the front office and reception area and Spa rooms remain clean, tidy, and welcoming for all guests

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

**Experience**:

- Hotel management: 2 years (required)

Work Location: In person

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