Guest Service Associate

4 days ago

Kolkata, India Ambuja Neotia Full time

Maintain up-to date information on room rates, current promotions, offers and packages.

Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

Perform basic cashier activities as and when required.

Well accustomed with detailed information about the Hotel, city as well as the competition.

Detailed information regarding arrivals and room requirements. Have up to date information on daily room occupancy

Providing excellent customer service as per hotel standards also information regarding the Hotel, town attractions, activities etc.

Check on VIP reservations, complete their pre-registration formalities. Allocate rooms to all arriving guests.

Co-ordinate with housekeeping for clearing of rooms. Maintain guest lockers for safe custody.

Assist with the preparation of the amenities program and its distribution and is also responsible to prepare, request the on-day amenity, next day requisition amenity, special amenities for club and Suite occupant.

Plans for unexpected arrivals Usually Reservation will call GRE for the additional VIP on day arrival, GRE is responsible to request the amenities for them, print the Registration card, block room,check special request.For VIP guest the GRE must inspect the room.

Updates and helps maintain accurate Guest History Program.

Collect Guest feedback during guest departure along with his likes and dislikes.

Objective All GRE, expected by the management to be “as one spot point”. Where all the guests complaint / problem / queries could be solved promptly, professionally & efficiently to full the guest satisfaction.

Give proper and complete handover to the next shift and handle all guests without bias or prejudice.

Adhere to strict staff grooming and hygienestandards. Consciously and continuously strive to better his/ her skills and increase his/ her knowledge. Good command of the English language is essential, both written and verbal. Positive attitude and outgoing personality is essential.

3. Must possess strong organization time management skills, attention to detail to pay acute attention to guest service and a team player. Must be able to work shifts - days, evenings, weekends and holidays. Able to work morning, evening, weekend, holiday, and overnight shifts.

Ability to relate well to Hotel guests and employees.

Professional in demeanor and presentation. Personable, enthusiastic, self-motivated and able to work independently. Should always look up and smile readily.

Observant, discriminating and detail-oriented. Ability to understand and carry out oral and written instructions and request clarification when needed.

Strong interpersonal and organizational skills. Keep an eye contact and be sure that you give your undivided attention to the guests.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹11,300.00 - ₹13,300.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (required)
- GSA: 1 year (required)
- Health insurance

  • Guest Service Associate

    2 weeks ago

    Dum Dum, Kolkata, West Bengal, India Meraqui Ventures Pvt Ltd Full time

    **Role Brief**: We are looking to hire a **Guest Service Associate** whose primary responsibility is to ensure that guests have a pleasant experience during their visit. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving...

  • Housekeeping Guest Service Associate

    1 week ago

    Kolkata, West Bengal, India IHG Hotels & Resorts Full time

    Job DescriptionInterContinental Hotels Group (India) Pvt. Ltd is looking for Guest Service Associate- Housekeeping to join our dynamic team and embark on a rewarding career JourneyResponsibilities:- Maintain cleanliness and orderliness of guest rooms and public areas- Perform routine cleaning tasks such as dusting, vacuuming, and mopping- Replenish supplies...

  • Guest Service Associate

    1 week ago

    Kolkata, West Bengal, India TriEdge Solutions Full time

    Job Position: - Guest Service Associate Location: Kolkata Roles & Responsiilities: Customer Service & Operations, Hospitality Operations - Maintain a well-groomed appearance and a tidy work area. - Keep Personal Grooming at the highest standard. - Perform all other duties assigned by the Manager. - Ability to listen and respond to Guest needs - Excellent...

  • Guest Service Associate

    7 days ago

    Park Street, Kolkata, West Bengal, India doma and boma foods pvt ltd Full time ₹ 1,000 - ₹ 13,000 per year

    Position: Guest Service Associate (GSA)Location: Middleton StreetWorking Hours: 10:00 AM - 10:30 PMJob Summary:We are seeking enthusiastic and dedicated Guest Service Associate (GSA) to join our team. The ideal candidates will be responsible for providing top-notch customer service, maintaining cleanliness, and ensuring a smooth dining experience for our...

  • Guest Service Associate

    2 weeks ago

    Dum Dum, Kolkata, West Bengal, India AV People Kart Private Limited Full time

    **Profile: Guest Service Associate || Only Male ||** **Location: Kolkata** **Key Responsibilities**: - Greeting & Welcoming Guest. - Enhancing Guest Satisfaction - Knowledge on products, promotions & offers - Upselling of products - Following SOP laid by the organisation - Maintain cleanliness of the outlet all the time. - System handling of billing -...

  • Guest Relations Associate

    7 days ago

    Kolkata, West Bengal, India beBeeHospitality Full time ₹ 5,00,000 - ₹ 8,00,000

    Job Title: Guest Relations AssociateAbout the Role:We are seeking a highly skilled and experienced Guest Relations Associate to join our team. As a key member of our hospitality team, you will be responsible for ensuring that our guests have a positive and memorable experience.Key Responsibilities:Guest Assistance: Provide exceptional customer service by...

  • Guest Service Associate

    1 week ago

    Kolkata, West Bengal, India Dream Jobz Consulting Full time

    A Guest Service Associate is typically a hospitality industry professional who **provides assistance and information to guests or customers of a hotel, restaurant or other hospitality establishment**. Their main goal is to ensure that guests have a positive experience and feel welcomed as well as valued. JOB LOCATION- Laduree, Ballygunge,...

  • Guest Services Associate

    1 week ago

    Kolkata, West Bengal, India Marriott International, Inc Full time

    **Job Number** 24033490 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Associate

    4 days ago

    Kolkata, West Bengal, India Marriott International, Inc Full time

    **Job Number** 23201357 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with...

  • Guest Service Associate

    5 days ago

    Kolkata, West Bengal, India Marriott International, Inc Full time

    **Job Number** 24037128 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly made bed....