Guest Service Associate

2 days ago

Kolkata, India Ambuja Neotia Full time

Maintain up-to date information on room rates, current promotions, offers and packages.

Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

Perform basic cashier activities as and when required.

Well accustomed with detailed information about the Hotel, city as well as the competition.

Detailed information regarding arrivals and room requirements. Have up to date information on daily room occupancy

Providing excellent customer service as per hotel standards also information regarding the Hotel, town attractions, activities etc.

Check on VIP reservations, complete their pre-registration formalities. Allocate rooms to all arriving guests.

Co-ordinate with housekeeping for clearing of rooms. Maintain guest lockers for safe custody.

Assist with the preparation of the amenities program and its distribution and is also responsible to prepare, request the on-day amenity, next day requisition amenity, special amenities for club and Suite occupant.

Plans for unexpected arrivals Usually Reservation will call GRE for the additional VIP on day arrival, GRE is responsible to request the amenities for them, print the Registration card, block room,check special request.For VIP guest the GRE must inspect the room.

Updates and helps maintain accurate Guest History Program.

Collect Guest feedback during guest departure along with his likes and dislikes.

Objective All GRE, expected by the management to be “as one spot point”. Where all the guests complaint / problem / queries could be solved promptly, professionally & efficiently to full the guest satisfaction.

Give proper and complete handover to the next shift and handle all guests without bias or prejudice.

Adhere to strict staff grooming and hygienestandards. Consciously and continuously strive to better his/ her skills and increase his/ her knowledge. Good command of the English language is essential, both written and verbal. Positive attitude and outgoing personality is essential.

3. Must possess strong organization time management skills, attention to detail to pay acute attention to guest service and a team player. Must be able to work shifts - days, evenings, weekends and holidays. Able to work morning, evening, weekend, holiday, and overnight shifts.

Ability to relate well to Hotel guests and employees.

Professional in demeanor and presentation. Personable, enthusiastic, self-motivated and able to work independently. Should always look up and smile readily.

Observant, discriminating and detail-oriented. Ability to understand and carry out oral and written instructions and request clarification when needed.

Strong interpersonal and organizational skills. Keep an eye contact and be sure that you give your undivided attention to the guests.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹11,300.00 - ₹13,300.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (required)
- GSA: 1 year (required)
- Health insurance

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