English Speking Telecaller Exeutive

4 days ago

Bidhannagar Kolkata West Bengal, India Shree Ji Steel Private Limited Full time

**Company**: Shree Ji Steel Pvt. Ltd.
**Location**: Sector V, Kolkata
**Experience**: 1 -2 years
**Salary**: ₹15,000 - ₹20,000 per month
**Employment Type**: Full-Time

**About Shree Ji Steel Pvt. Ltd.**

Shree Ji Steel Pvt. Ltd. is one of India’s leading and fastest-growing manufacturers, traders, and exporters in the iron and steel industry. Guided by innovation and integrity, we are driven to deliver superior products and build lasting customer relationships globally.

Our mission is to **create strength through steel** — by empowering our customers with reliable products, consistent service, and a commitment to long-term partnerships.

Join a company that values:

- **Integrity** in communication and actions
- **Commitment** to customers and growth
- **Continuous improvement** through innovation and data-driven decisions

**Purpose of the Role**:
To build and nurture lasting international client relationships by communicating confidently and professionally, ensuring high customer satisfaction and contributing directly to company growth through effective lead conversion.

**Key Responsibilities**:

- **Customer Engagement**:
Make outbound calls to international clients to promote company offerings, address queries, and maintain positive client relationships.
- **Lead Conversion**:
Follow up on potential leads and ensure consistent conversion against monthly targets.
- **CRM Management**:
Update customer interactions, call notes, and lead progress regularly and accurately in the CRM system.
- **Market Intelligence**:
Collect and share insights from international customer conversations to improve service strategies and support business growth.
- **Customer Experience**:
Maintain a professional and friendly tone in all interactions to enhance client trust and satisfaction.

**Key Competencies**:

- **Fluent English Communication**: Exceptional spoken English with clarity, confidence, and correct pronunciation.
- **Professionalism**: Maintains poise and positivity under pressure.
- **Result-Oriented**: Consistently meets or exceeds performance targets.
- **Adaptability**: Learns quickly and adjusts communication style for international clients.
- **Integrity**: Follows up as promised and communicates honestly.

**Experience & Qualifications**:

- Minimum 6 months to 1 year of experience in international calling, telemarketing, or BPO roles.
- Proven record of achieving or exceeding sales/call targets.
- Basic computer knowledge, CRM familiarity, and good typing speed.
- Graduation or equivalent qualification preferred.

**What We Offer**:

- Competitive compensation structure with performance-based growth.
- Continuous learning and development opportunities.
- Health insurance and Provident Fund benefits.
- Supportive and inclusive workplace culture with a global outlook.

**How to Apply**

**“Application - Fluent English Telecaller - [Your Name]”**

**Job Types**: Full-time, Permanent

**Benefits**:

- Health Insurance
- Provident Fund
- Growth & Training Opportunities

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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