Telecaller / Telecounsellor

**Key Responsibilities**:

- Make outbound calls to potential leads and follow up on inquiries.
- Provide detailed information about our services/products to prospective clients or students.
- Counsel students/customers on program selection, admissions, and processes (for educational roles).
- Maintain records of calls and sales/lead conversion using CRM software.
- Meet or exceed daily/weekly/monthly targets for calls and conversions.
- Build a strong relationship with clients and ensure excellent customer service.
- Coordinate with internal teams for smooth service delivery and follow-up.
- Handle queries, objections, and feedback in a professional manner.

**Requirements**:

- Proven experience as a Telecaller / Telecounsellor / Customer Support Executive is preferred.
- Excellent communication skills in English, Hindi, and [add regional language if required].
- Good convincing and negotiation skills.
- Basic computer knowledge and proficiency in MS Office or CRM tools.
- Ability to work under pressure and meet targets.
- Positive attitude and team player.

**Education Qualification**:

- Minimum 10+2 (Higher Secondary); Graduation preferred.
- Training or certification in customer service or counselling is a plus.

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person

Expected Start Date: 01/07/2025