Client Support

4 days ago

Mumbai Maharashtra, India ASKKNATURAL Full time

**About Us**:
**AskkNatural **is an online Fitness and Nutrition Consultation service provider, dedicated to helping individuals achieve their health and wellness goals. We pride ourselves on delivering exceptional customer service and maintaining a seamless administrative process. As we continue to grow, we are seeking a dynamic Admin and Customer Support Executive to join our team.

**Job Location**: Mumbai

**Job Type**: Full-time

**Experience Level**: One-year

**Role & Responsibilities**:
**Schedule Management**:
1. Prepare daily schedules for client consultations and sessions

2. Communicate schedules promptly to clients and trainers

3. Ensure efficient coordination to accommodate any last-minute changes

4. Update relevant sheets maintained on Google sheets

**Customer Query Resolution**:
1. Respond to customer inquiries promptly and professionally

2. Provide accurate information about our services and address customer concerns

3. Maintain a high level of customer satisfaction through effective communication

4. Act as a liaison between clients, trainers, and other departments

5. Collaborate with various internal teams to resolve client queries efficiently and a timely manner

**Data Management**:
1. Maintain accurate and up-to-date records of client information

2. Organize and manage data related to schedules, customer interactions, and internal communications

3. Generate reports as needed to track and analyze customer service metrics

**Process Improvement**:
1. Identify opportunities for process improvement in both customer support and administrative functions

2. Proactively contribute ideas to enhance overall operational efficiency.

**Skill Sets required**:
1. Strong interpersonal and communication skills.

2. Ability to work in a fast-paced environment.

3. Demonstrated understanding of the importance of **customer service**

**Benefits**:

- Competitive salary
- Health and wellness benefits

If you are an enthusiastic individual with a dedication to providing excellent customer service and administrative excellence, we invite you to join our team and contribute to the success of AskkNatural.

To apply, please submit your resume and a cover letter detailing your interest in the position to.

AskkNatural is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Mumbai, Maharashtra (required)

Ability to Relocate:

- Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7262888855

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