Inbound Customer Service

3 days ago

Faridabad, India NetCare Consulting PVT LTD Full time

Company
- Location: Faridabad
- Designation: Inbound Sales Associates
- Experience - 0- 3 year's
- Qualification - Graduation /UG
- Excellent Communication Skills

**Job Description**:
**_**DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL CALLING or VOICE EXPERIENCE**_**
- Answering inbound calls of customers and clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Responsible for generate sales through inbound and outbound calls.
- Inbound calls to be handled from the US, Australia, UK
- Sales and Cross Sales
- Website chats in order to qualify leads into Sales opportunities
- Providing solutions to customer's queries, handling their objections effectively
- Rigorous follow ups and managing outbound calls on business leads and leads generated from various events
- Updating information on CRM and maintaining detailed database of all the prospective leads and their status
- Routing qualified opportunities to sales executives
- Communicate the company's brand values to ensure the highest number of conversions
- Execute strategy and process given by Sales Head
- Customer Handing
- Learning about Company's products, services, marketing Campaigns and to understand how these campaigns, products and services align to customer needs
- Explaining all the products, services and ongoing offers to our prospective customers
- Providing solutions to customer's queries, handling their objections effectively
- Bachelors degree / UG
- A genuine sales interest
- Excellent communication
- Problem solver
- Exceptional organizational skills
- Creative thinker
- Team player

Job Benefits & Perks
- Flexible to work in UK shift
- Should able to join immediately
- Must have English Fluency
- Benefits: Fixed Salary
- Process: Inbound Voice Customer Support
- Shift: UK Shift (12.30 PM to 10.30 PM)
- No Transportation will be provided

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Internet reimbursement
- Life insurance

Schedule:

- Monday to Friday
- Rotational shift
- UK shift
- US shift

Ability to commute/relocate:

- Faridabad, Faridabad - 121006, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)
- Inside sales: 1 year (required)
- Customer service: 1 year (required)
- Complaint handling: 1 year (required)
- Operations management: 1 year (required)
- Sales: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Overnight Shift (required)
- Night Shift (required)
- Day Shift (required)

Willingness to travel:

- 50% (required)

**Speak with the employer**

+91-XXXXXXXXXX

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