Systems Support Executive

**Health Coverage Plans**:
Health and safety of our people and their families is most important for us. We have health coverage for you and your family that keeps you covered and stress-free.

**Generous **Parental Leaves**:
We understand the importance of family, and you will always find us by your side during this juncture of your life. We encourage new parents to take time off to relish this lifetime moment of welcoming a member to the family.

**Continuous Learning & Development**:
We love learning Pursue personal and professional development opportunity of your choice, and we are here to support you. Like we always say, anything for knowledge
You learn. We pay

**Spot **Bonuses**:
If there is any good time to be rewarded for great work is AT THAT MOMENT We have some generous cash rewards for showing excellency at work. And the best part you get it then and there

**Ownership**:
We are all eligible for equity awards, and we have big plans. Loyalty here is rewarded with
bonus shares. We believe in growing together

**Paid Time for Your Holiday**:
Recharge your batteries We provide plenty of paid holidays for you to visit your next dream destination and get a break from your desk.

**Systems Support Executive (System Administrator)**:
Alpha Plus Technologies is seeking a Systems Support Executive (System Administrator) to become a key member of our Client Services Department - Infrastructure.

***WHAT WILL YOU DO**:

- Troubleshoot hardware breakdowns and ensure > 95% uptime by ensuring immediate rectification support by self or by external vendors (TAT: Rectify within 04 working hours internally or within 24 clock hours with external assistance)
- Troubleshoot issues of all network devices, physical servers, cloud servers, and ensure > 99% uptime by ensuring immediate rectification support by self or by external vendors (TAT: Rectify within 04 working hours internally or within 24 clock hours with external assistance)
- Management of company’s data and voice communication systems
- Coordinate with Vendors for evaluation of computers, laptops, peripheral devices, security automation tools / gadgets, etc. on behalf of the company
- Management (Installation and support) of security solutions (anti-virus, etc), software licenses, software databases, and other business software on various computers / laptops (TAT: Within 01 business day or as per urgency)
- Part-time assistance to CAT Team for deployment of internal / external software solution(s) and associated database(s), on internal (non-client-side) systems (TAT: Within 02 business days from request)
- Implementation of Information Security policy of the company across all staff
- Any other roles and responsibilities as may be suggested by Sr. SSE or Department Head

**WHAT YOU SHOULD HAVE**:

- 12th Pass Graduates / B. Sc / B. Sc (IT) or higher
- Minimum 1+ years of experience in Systems’ Management
- Basic knowledge of installing and maintaining various hardware and network devices, viz., network switches, access points, printers, scanners, etc. is a pre-requisite
- Basic knowledge of installing and maintaining Windows 2012 - 2019 Servers, DNS, Active Directory, Domain Control, IIS, etc. is advised
- Basic skills of hardware/software troubleshooting and diagnosis
- Analytical and on-the-spot thinking ability
- Basic communication, inter-personal & documentation skills

**ADDED ADVANTAGE QUALIFICATION / SKILL-SETS**:

- Advanced knowledge of network communication is an added bonus
- In-depth knowledge of installing and maintaining various OS and SQL / Oracle databases is an advantage
- Prior experience of 1-2 years in a similar job profile
- Proven ability to manage over 50 computers/laptops, in addition to network devices, is an added advantage