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Customer Care Associate for Retail Showroom@

3 weeks ago

Chandigarh, India KK HR services Full time

Customer Service Associate for Furniture Retail Showroom:
Qualification:

- 12th Pass and Any Graduate
- The host has to approach Customers with a smile, greet him cheerfully and understand his needs empathetically.
- He/ She has to listen actively all queries and objections of the customer and handle them efficiently to the satisfaction of the customer.
- The host has to religiously obtain customer’s valued feedback and data in the prescribed format.
- The host has to maintain customer database with product details in the follow up register.
- The role involves writing down customers’ requirement, which may not be available and ensure availability of such stock and give immediate feedback to the customers.
- The role includes listening actively to all Customer Queries, Suggestions, Grievance and Complaints and redressing them effectively.
- The host has to deal effectively with angry or discourteous Customers in a polite, but firm manner.
- The host has to develop and retain loyal customers by developing effective relations and maintaining their database and being in touch.
- Exit interview of the customers who have not purchased and share feedback with the SM.

**Salary**: ₹14,000.00 - ₹19,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)

**Speak with the employer**
+91 6353076225