Cb&p Application Support

Job Title: CB&P Application Support
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.

Hybrid Working

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction

What will you be doing?
- SME Support (20%)
- Driving complex and major incidents to resolution
- Conduct Technical Internal PIR to feed into the global PIR process.
- Own the problem management function and work on to reduce the open problem estate by implementing fixes, collaborating with component teams.
- Project Engagement & Onboarding (50%)
- Gain a holistic view of the projects impacting the front-to-back business process owned by the SME.
- Attend Design Authority Meetings and enforce minimum acceptance & key readiness criteria on all project changes (new features & enhancements).
- Validate & approve support model, CMDB, SLAs, OLAs and NFRs.
- Review functional requirements, HLD, SDR and provide GTSM point of view by collaborating with the project teams
- Reviewing test strategy, test cases & test results and provide inputs from an GTSM point of view.
- Approve NFRs, test plans / strategy / completion report / business & technical live proving plans
- Review & Approve Operational Acceptance Testing Plan (and Execute wherever possible)
- Early life support of new projects.
- E2E Ownership of all BTB / GTSM changes hitting the production environment.
- Spend 10% of time in educating & upskilling other technology operations teams (L1/L2)

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- Automation & Reliability (30%)
- Automation of all manual checks such as SoD, EoD, Post-Release Live Proving, etc.
- Identification of gaps in the existing alerting & monitoring followed by deep instrumentation to rationalize / reduce false alerts.
- Driving continual service improvements across the Consumer Bank & Payments estate to help our customers achieve their ambitions.
- Identification of Technical Debt / Issue, audit issues, TCSA and input them into ORAC.
- Capacity & Demand Management
- Implement self-healing to remove any manual intervention for incident recovery
- Handover of all finished product output to technology operations Teams (L1/L2)

What we’re looking for:
Technical Requirements
- Strong domain knowledge in banking or financial sector, especially Card Issuing Systems
- Sound understanding of and experience in SDLC (both Waterfall and Agile)
- Strong work experience in real-time and large enterprise systems such as API Platforms including External, Process and System APIs.
- Sound knowledge of & hands-on work experience in
- Open Systems such as Unix and Linux
- Good knowledge of SalesForce
- Experience in SFDC integration is a must.
- Exposure to Web Services, REST API/SOAP.
- Must have experience in lightning experience and lightning components.
- Java, J2EE involving programming as well debugging
- Knowledge of Python, Shell & PL/SQL scripts
- Application Hosting Platforms such as Websphere, JBoss, IPlanet, Apache, Tomcat
- Working knowledge on Database Server Processing such as Oracle, SQL Server, etc.
- Working knowledge of Network Technologies such as Load Balancers & Firewalls
- DevOps Tools such as Jenkins, Chef
- Monitoring Tools such as AppDynamics, ELK, Netcool, ITRS etc.
- Hands-on on Cloud Technologies such as OpenShift aPaaS. Knowledge of AWS will be an added advantage.

Skills that will help you in the role:

- Strong interpersonal and communication skills
- Effective team player with strong customer focus
- Logical and analytical approach to problem solving
- Flexible approach and ability to adapt under pressure
- Sound time management and organizational skills

Where