Operations Team Member-ops-cms Operations

7 days ago

Mumbai Maharashtra, India Kotak Mahindra Full time

**M2**

**Operations Management**:

- Market knowledge of Payment Products and applicable regulatory guidelines.
- Product knowledge of NEFT, RTGS, Internal Transfers, IMPS
- Processing of offline files through Different systems
- Understanding accounting entries for NEFT, RTGS, Internal Transfers, IMPS
- Understanding of settlement process and reconciliation
- End to end control checks during processing
- Efficiently and diligently doing recon of Pool accounts
- Publishing recon and other daily MIS to Senior Management
- Liaising with IT, BSG teams for system issues
- Ensures that all transactions are processed as per agreed SLA and approved procedures and guidelines.
- Activities to be done as per the process defined maker checker to be followed and no exception to be taken.
- Ensures effective customer service through timely delivery and efficient escalation management.
- Following all set process and deviations if any are having requisite approvals.

**Dashboards, Performance monitoring and MIS**:

- Logical & Methodical in executing transactions
- Meticulous eye in processing of transactions.
- Publishing of Dashboard and MIS to top management

Weekly/ fortnightly/ monthly reporting are done on time.

**Professional Entrepreneurship**:

- Good communication skills
- Strong interpersonal skills
- Quick learner, ability to adapt & multi task.
- Capacity to understand systems quickly

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