Customer Service Associate

7 days ago


Kolkata West Bengal, India JB Group of Companies Full time

Key Responsibilities
- Continuously monitor live camera feeds and alarm systems.
- Detect, track, and investigate suspicious behaviors or intrusions
- Escalate incidents using voice-down protocols and by alerting relevant contacts or

emergency services.
- Maintain detailed logs and reports for every incident
- Conduct regular checks of surveillance and digital equipment; report malfunctions

promptly
- Collaborate with peers, on-site security, and external authorities as needed
- Stay alert during long shifts, maintaining vigilance and situational awareness
- Adhere to data privacy regulations and company SOPs.
- **Qualifications & Skills**_
- Bachelor's degree in any discipline.
- Excellent communication—Versant level 5 preferred.
- Strong analytical skills with attention to detail.
- Basic computer literacy (MS Office, web-based platforms).
- Ability to stay focused during long shifts.
- Professional demeanor, high integrity, and strong soft skills—verbal clarity, empathy,

composure.
- Willingness to work in rotational shifts, including nights and weekends.

**Job Types**: Full-time, Permanent

Schedule:

- Rotational shift
- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- US Process: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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