Customer Relationship Executive

8 hours ago

Thane, India Gautam Modi Group Full time

**Job description**
- Customer Engagement: Act as a point of contact between the organization and its customers
- Initiate and maintain regular communication to engage customers
- Customer Inquiries: Respond to customer inquiries, questions, and concerns in a timely and helpful manner
- Provide accurate information and solutions
- Complaint Resolution: Address customer complaints and issues effectively, striving to find solutions that meet or exceed customer expectations
- Customer Onboarding: Assist new customers in the onboarding process, ensuring they have a smooth and positive experience when joining the organization's services
- Product or Service Knowledge: Acquire in-depth knowledge of the organization's products or services to provide accurate information and guidance to customers
- Relationship Building: Develop strong, long-term relationships with customers
- Understand their individual needs and preferences
- Feedback Collection: Gather customer feedback and suggestions to improve products, services, and overall customer experience
- This may involve conducting surveys or monitoring online reviews
- Customer Education: Educate customers on how to use products or services effectively, helping them make the most of their purchase
- Cross-Selling and Upselling: Identify opportunities to offer additional products or services to existing customers based on their needs and preferences
- Retention Strategies: Implement strategies and initiatives to retain existing customers, such as loyalty programs, special offers, or exclusive benefits
- Data Management: Maintain accurate and up-to-date customer records and interaction history in customer relationship management (CRM) systems
- Performance Metrics: Track and meet performance metrics related to customer satisfaction, response time, and resolution rates
- Conflict Resolution: Handle challenging or irate customers with professionalism and patience, de-escalating conflicts when necessary

*

**Role**:Customer Retention - Non Voice**Industry Type**:Automobile**Department**:Customer Success, Service & Operations**Employment Type**:Full Time, Permanent**Role Category**:Non VoiceEducation**UG**:Any Graduate**PG**:Any Postgraduate

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Ability to Relocate:

- Thane, Maharashtra: Relocate before starting work (required)

Work Location: In person

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