Customer Service Assistant

5 days ago

Navi Mumbai, India Priudent Arts and Fab Private Limited Full time

**Main Responsibilities**:

- Deal with orders in the back office and liaise with logistics
- Answering queries on social media platforms
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Manage ongoing customer relationships utilizing our CRM tools
- Tracking courier shipments till they reach the customer
- Maintain and update regular client correspondence

**Job requirements**:

- Minimum of 1 year experience in **customer service**:

- Strong Ecommerce background
- Must be a sales-oriented person
- Quick learner with the ability to absorb information on our product offerings
- Outstanding written and verbal communication skills (Fluency in English is a must), great phone etiquette and elevated speech
- Proactive personality and self-motivator
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
- Proven to be organized, methodical, rigorous
- Team player able to develop great relations with co-workers

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9930677780

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