Assistant Manager Customer Service
15 hours ago
Job Description We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences Develop and implement strategies to improve customer satisfaction and loyalty Handle escalated customer issues and complaints with empathy and professionalism Collaborate with other departments to resolve complex customer inquiries Analyze customer service data and prepare reports for upper management Contribute to the development and implementation of customer service policies and procedures Ensure adherence to quality assurance standards and company guidelines Identify and recommend process improvements to enhance efficiency and customer experience Participate in hiring, training, and onboarding of new customer service team members Qualifications 5-8 years of customer service experience, with 1-2 years in a supervisory role Bachelor's degree Exceptional communication skills, both verbal and written Strong leadership abilities with a supportive and decisive approach Excellent problem-solving and conflict resolution skills Ability to analyze data and generate actionable insights Strong time management and organizational skills Customer-focused mindset with a commitment to delivering high-quality service Adaptability to changing priorities and ability to work in a fast-paced environment Fluency in English and Hindi Additional Information The Customer Service Executive supports the Sales team with customer service
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Assistant Manager Customer Service
4 days ago
Navi Mumbai, Maharashtra, India Eurofins Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout The RoleWe are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences Develop and implement strategies to improve customer satisfaction and loyaltyHandle escalated customer issues and complaints with empathy and...
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Customer Service Assistant
1 week ago
Navi Mumbai, India Oracura Solutions Private Limited Full time**Responsibilities** - Monitor customer complaints on social media and reach out to provide assistance. - Inform customers about new features and functionalities. - Follow up with customers to ensure their technical issues are resolved. - Gather customer feedback and share with our Product, Sales and Marketing teams. - Follow-up on shipping/tracking...
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Assistant Customer Service Manager
4 days ago
Mumbai, Maharashtra, India ECL Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Assistant Manager Customer ServiceDepartment: Customer Experience / OperationsLocation: MumbaiReports To: Customer Service Manager / Head of Customer ExperienceEmployment Type: Full-timeJob Summary:We are seeking an experienced and customer-focused Assistant Manager – Customer Service to oversee daily operations of the customer support team. The...
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Customer Service Representative
2 days ago
Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full timeResolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...
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Customer Service Representative
8 hours ago
Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full timeHiring for Customer Service Representative Note; ONLY KANNADA LANGUAGE REQUIRED Minimum 6 month of experience requied in customer service Day shift upto 22k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund **Language**: - English (preferred) - Kannada...
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Customer Service Representative
1 week ago
Navi Mumbai, India grace facility service Full timeJobs assigned has to be followed and real time updates to BDs/Clients. - Daily sending reports to BDs - Making challans and Bills - Bill submission, scanning acknowledge copies and uploading on SAP - Courier bills received has to be tally with SAP data and bill the client accordingly. - MIS reports to be generated. **Technical Skills**: MS Office -Advance...
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Customer Service Representative
2 days ago
Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeUrgent hiring for Customer Service Associate Excellent communication Skills US Process Customer Service HSC & Graduate will do. Rotational Shifts & 2 Week offs Traveling allowance will be provided Work From Office Only Monthly Incentives **Salary**: ₹18,000.00 - ₹23,000.00 per month **Benefits**: - Health insurance - Provident...
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Customer Service Assistant
6 days ago
Navi Mumbai, India Priudent Arts and Fab Private Limited Full time**Main Responsibilities**: - Deal with orders in the back office and liaise with logistics - Answering queries on social media platforms - Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry - Manage ongoing customer relationships utilizing our CRM tools - Tracking courier shipments till they...
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Customer Service
2 weeks ago
Airoli, Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeHSC fresher with **good communication skills in English** / Graduates / experienced in **customer service.** Immediate customer service hire needed for a **US telecom company.** Timings will be **US shift**, any 9 hours from **(5:30 pm - 10:30 am)** 2 rotational offs in a week. Freshers will get **18k-23k** depending on their interview. Location -...
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Customer Service
6 days ago
Airoli, Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeHSC fresher with **good communication skills in English** / Graduates / experienced in **customer service.** Immediate customer service hire needed for a **US telecom company.** Timings will be **US shift**, any 9 hours from **(5:30 pm - 10:30 am)** 2 rotational offs in a week. Freshers will get **18k-23k** depending on their interview. Location -...