
CRM (Female)
1 week ago
**Job Summary**:
**Key Responsibilities**:
- Manage **complete coordination with flat buyers** for registry, loan documentation, paperwork, and final handover.
- Call and meet customers to discuss outstanding dues and required documentation.
- Build and maintain **strong relationships with clients**, ensuring queries and complaints are resolved **within TAT**.
- Coordinate with **site teams** for work updates and ensure alignment with client expectations.
- **Ensure preparation and delivery of demand letters**, manage documentation, and follow up on all formalities.
- **Ensure outstanding amount is followed up and received**, with proper coordination with the accounts team.
- Liaison with internal departments for seamless coordination and **timely updates to the management**.
- Travel regularly to project sites to meet clients and monitor progress when needed.
**Requirements**:
- Minimum **6 years of experience** in **CRM, documentation, or client servicing**, preferably in **real estate**.
- Prior experience in **direct client-facing roles** is essential.
- Excellent written and verbal communication in **Hindi and English**.
- Strong coordination and follow-up skills.
- Must own a **two-wheeler (Activa)** for field visits and site meetings.
**Job Details**:
- **Working Days**: Monday to Sunday (1 weekly off of your choice)
- **Timings**: 10:00 AM - 7:00 PM
- **Travel Required**: Yes, frequent site visits are mandatory
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
Compensation Package:
- Commission pay
- Performance bonus
Schedule:
- Day shift
**Education**:
- Master's (preferred)
**Experience**:
- Customer relationship management: 5 years (preferred)
- Microsoft Excel: 3 years (preferred)
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