Service Quality

2 weeks ago

Mumbai District Maharashtra, India ALPHA GLOBAL LOGISTICS Full time

We are hiring for Service Quality

Location : Bengaluru & Mumbai

Level : Middle Management - ( AM / Manager )

Qualification : Bachelor Degree in Logistics, Marketing, Management Studies, Engineering, Science

Salary : upto 4.2 LPA

**Convey data trends, results and potential implications of quality control (QC) data to Management.**

**Design quality assurance (QA) policies to prevent issues leading to poor product quality.**

**Devise an operational excellence model for investigations.**

**Establish operational, analytical and documentation standards aligned with industry best practices.**

**Establish plans for testing of products, materials and packaging.**

**Evaluate the impact of process deviations on operations and the need for corrective and preventative actions (CAPAs).**

**Introduce industry best practices and trends in quality inspection and testing methods.**

**Oversee QC tasks, ensuring proper documentation of records and review of reports submitted to regulatory authorities.**

**Oversee investigations into major process deviations to determine possible reasons.**

**Review and approve standard operating procedures (SOPs) and plans, ensuring alignment with regulations, guidelines and policies.**

**Review and make recommendations to address issues identified from the testing activities.**

**Review audit results and the proposed changes to procedures.**

**Review product and process quality metric reports.**

**Translate audit policies into procedures and checks to be followed.**

**Requirements**:

- Previous Logistic Experience - minimum 5 years in a Senior / Middle Management
- Role
- Strong Excel Knowledge
- Systems / CRM / Knowledge
- Excellent Organizational and Time-Management Skills
- Great Team Player with Strong Communication Skills

Pay: From ₹420,000.00 per year

Schedule:

- Day shift

Work Location: In person

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