Customer Success Executive

5 days ago

Jagatpura Jaipur Rajasthan, India DSLR Technologies pvt ltd Full time

About us: DSLR is a house of fashion brands. We empower individuals to express themselves through lifestyle brands.

Funding: We have raised $7M from Accel, Matrix and marquee angel investors.

Team:
First Brand: Powered by our in-house manufacturing capabilities and deep customer insights, our first brand has grown 10X in the past few months. Excited to unlock the next phase of 10X growth in the next few months, and launch many more brands in the years to come

**Roles and Responsibilities**:

- To handle the day-to-day accounting function, timely booking & payments to Vendor
- Ensure closing of books in time bound manner on periodic basis including periodic bank reconciliation, provisions/accruals, ledger scrutiny, GST Invoicing etc
- Statutory compliance e.g. timely payment of TDS, Prof Tax, PF, etc and periodic return filing.
- To assist in the preparation of monthly/quarterly financial results for Management review.
- Responsible for adherence to financial & accounting policies and operating procedures framed by the company.
- To assist Manager F&A in timely closure of all audits e.g. Statutory, Internal and Tax audits
- Maintaining positive interpersonal relationships with team members and others by demonstrating productivity, initiative, flexibility, cooperation, and commitment to the success of F&A team
- Maintain accurate and up-to-date records of all financial transactions

Expectations:
1. Respond promptly and accurately to customer queries via phone call, chat, and other communication channels.
2. Gather valuable customer feedback and insights through calls and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.
3. Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.
4. Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.
5. Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logístical challenges that may arise.
6. Connecting with reporting manager or highlighting cases for faster resolution or escalated or long pending issues.
7. Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight

1. Previous experience in a Customer Servicing role in a D2C e
- commerce company, preferably to women customers
2. Strong interpersonal and communication skills - English is a must. Any extra language is a bonus.
3. Comfortable with technology: Shopify, Google Sheets, Task Management tool.
4. A functional laptop and mobile.
5. Proficiency at suggestive selling and converting negative
customer experiences to positive ones.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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