Customer Success Executive

3 days ago

Jaipur Rajasthan, India Webspiders Interweb Pvt Ltd Full time

**Responsibilities**:

- Onboard new clients and ensure a smooth transition to using our products and services
- Act as a trusted advisor, proactively identifying client needs and recommending solutions
- Manage client relationships, fostering open communication and building trust
- Track and monitor key performance indicators (KPIs) to measure client success
- Identify upsell and cross-sell opportunities, driving additional revenue
- Collaborate with internal teams (Sales, Support, Product) to ensure a seamless customer experience
- Develop and deliver training materials to help clients get the most out of our offerings
- Analyze customer feedback and identify areas for improvement

**Qualifications**:

- Bachelor's degree in, Information Technology, or a related field (or equivalent experience)
- Minimum 2-3 years of experience in a customer success or account management role
- Proven track record of building and maintaining strong client relationships
- Excellent communication, presentation, and interpersonal skills
- Strong analytical and problem-solving skills
- Experience with CRM software a plus
- Deep understanding of the IT industry (a plus)

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Work Location: In person

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