Customer Support Executive

3 days ago

Jagatpura Jaipur Rajasthan, India :One Plus Consultant Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Description: Customer Support Executive

Location: Jagatpura

Industry: Automobile / Smart Helmets / Consumer Tech

Experience: 1–3 Years

Employment Type: Full-time

Job Summary

We are seeking a proactive and empathetic Customer Support Executive to manage customer queries, resolve issues, and ensure a seamless post-sales experience. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to handle pressure professionally.

Key Responsibilities

  • Handle incoming customer queries via phone, email, WhatsApp, and other platforms.
  • Provide accurate information about products, services, warranties, and return policies.
  • Coordinate with internal teams (warehouse, service, R&D) to resolve customer issues.
  • Maintain detailed records of customer interactions, complaints, and resolutions.
  • Follow up with customers to ensure their issues are resolved and they are satisfied.
  • Support order tracking, replacement, and refund-related queries.
  • Manage CRM software for logging support tickets and updating status.
  • Escalate complex issues to the relevant departments promptly.
  • Share weekly reports on customer satisfaction and support metrics.
  • Assist in collecting customer feedback and suggesting process improvements.

Required Skills

  • Strong communication and interpersonal skills (Hindi & English mandatory).
  • Patience and problem-solving attitude.
  • Familiarity with CRM tools, ticketing software, and MS Office.
  • Ability to multitask and work under pressure.
  • Basic knowledge of e-commerce and logistics will be a plus.

Qualification

  • Bachelor's degree in any field.
  • Minimum 1 year of experience in a customer service / support role preferred.

Salary & Benefits

  • Salary: ₹25,000 per month
  • Opportunity to work with a growing D2C brand.
  • Friendly work culture.
  • Performance-based incentives.

Job Type: Full-time

Pay: ₹12, ₹25,000.00 per month

Work Location: In person

Speak with the employer

  • Cse (Customer Support Executive)

    3 days ago

    Jagatpura, Jaipur, Rajasthan, India Grow Hopes Full time

    Job Title: Customer Service Executive , Regular / Permanent, Fresher Location: Jaipur Salary Range: ₹18K CTC - ₹22K CTC per month **Job Description**: As a Customer Service Executive, you will be the frontline representative providing top-notch customer service and support to our Domestic clientele. Whether you're a seasoned professional or a fresh...

  • Customer Support Executive

    5 days ago

    Jagatpura, Jaipur, Rajasthan, India :One Plus Consultant Full time

    **Job Description: Customer Support Executive** Location: Jagatpura Industry: Automobile / Smart Helmets / Consumer Tech Experience: 1-3 Years Employment Type: Full-time **Job Summary** **Key Responsibilities** - Provide accurate information about products, services, warranties, and return policies. - Coordinate with internal teams (warehouse, service,...

  • Customer Support Executive

    1 week ago

    Jagatpura, Jaipur, Rajasthan, India VisionaryHire Full time

    Job Title**:Customer Service Executive (Voice Support)** Location**:Jagatpura**, Jaipur, Rajasthan **Job Type**: Full-Time | On-Site | Day Shift (9 Hours) **Job Overview**: We are seeking dedicated and fluent English-speaking professionals to join our customer service team. The role involves handling inbound and outbound voice calls to assist customers,...

  • Customer Support Executive

    1 week ago

    Jagatpura, Jaipur, Rajasthan, India VisionaryHire Full time

    **Job Title: Customer Support Executive** **Location**: jagatpura, jaipur **Job Type**: Full-time **Experience**: 0-1 year (Freshers welcome) **Minimum Age**: 18 years **minimum education - 12th pass with certificates** **Salary - 12-25k (based on process)** **Key Responsibilities**: - Handle inbound and outbound customer calls in a professional...

  • Customer Support Executive

    5 days ago

    Jagatpura, Jaipur, Rajasthan, India Girnarcare pvt. Ltd Full time

    **Location**: Jaipur **Job Type**: Full-time, Permanent We are seeking a dedicated Customer Support Executive to join our team. In this role, you will be responsible for informing customers about our products, handling their queries, understanding their requirements, and providing effective solutions to their concerns. **Key Responsibilities**: - Address...

  • Customer Support Executive

    3 days ago

    Jagatpura, Jaipur, Rajasthan, India Girnarcare pvt. Ltd Full time

    **Location**: Jaipur **Job Type**: Full-time, Permanent We are seeking a dedicated Customer Support Executive to join our team. In this role, you will be responsible for informing customers about our products, handling their queries, understanding their requirements, and providing effective solutions to their concerns. **Key Responsibilities**: - Address...

  • Customer Support Executive

    7 days ago

    Jagatpura, Jaipur, Rajasthan, India VisionaryHire Full time

    **Job Title: Customer Support Executive** **Location**: jagatpura, jaipur **Job Type**: Full-time **Freshers welcome** **Minimum Age**: 18 years **Minimum education - 12th pass with certificates** **Salary - Rs.12000-Rs.16500/- (Based on process)** **Key Responsibilities**: - Handle inbound and outbound customer calls in a professional manner. - Assist...

  • Customer Support Executive

    2 weeks ago

    Jagatpura, Jaipur, Rajasthan, India WeDigTech Full time

    Roles & Responsibilities: 1. We are looking for someone to review chat and incoming inquiries to support our service team on evenings and weekends. 5. Regular communications with team through slack and track the follow-ups to customer satisfaction. 6. Comfortable working on festival holidays & in rotational shift, specifically in night shift. 1....

  • Customer Support Executive

    4 weeks ago

    Jaipur, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer support executive

    3 weeks ago

    Jaipur, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...