Customer Support Executive
1 week ago
Job Description: Customer Support Executive
Location: Jagatpura
Industry: Automobile / Smart Helmets / Consumer Tech
Experience: 1–3 Years
Employment Type: Full-time
Job Summary
We are seeking a proactive and empathetic Customer Support Executive to manage customer queries, resolve issues, and ensure a seamless post-sales experience. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to handle pressure professionally.
Key Responsibilities
- Handle incoming customer queries via phone, email, WhatsApp, and other platforms.
- Provide accurate information about products, services, warranties, and return policies.
- Coordinate with internal teams (warehouse, service, R&D) to resolve customer issues.
- Maintain detailed records of customer interactions, complaints, and resolutions.
- Follow up with customers to ensure their issues are resolved and they are satisfied.
- Support order tracking, replacement, and refund-related queries.
- Manage CRM software for logging support tickets and updating status.
- Escalate complex issues to the relevant departments promptly.
- Share weekly reports on customer satisfaction and support metrics.
- Assist in collecting customer feedback and suggesting process improvements.
Required Skills
- Strong communication and interpersonal skills (Hindi & English mandatory).
- Patience and problem-solving attitude.
- Familiarity with CRM tools, ticketing software, and MS Office.
- Ability to multitask and work under pressure.
- Basic knowledge of e-commerce and logistics will be a plus.
Qualification
- Bachelor's degree in any field.
- Minimum 1 year of experience in a customer service / support role preferred.
Salary & Benefits
- Salary: ₹25,000 per month
- Opportunity to work with a growing D2C brand.
- Friendly work culture.
- Performance-based incentives.
Job Type: Full-time
Pay: ₹12, ₹25,000.00 per month
Work Location: In person
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