
Customer Support Executive
5 days ago
**Responsibilities**
- Responding to customer inquiries and resolving problems in a professional and timely manner
- Assisting customers with product information, ordering, billing, and account inquiries
- Ensuring customer satisfaction and maintaining a high level of customer service
- Recording and maintaining accurate customer records and information
- Collaborating with other departments to resolve customer issues
- Identifying and escalating complex issues to the appropriate teams
- Keeping up-to-date with product knowledge and industry trends
- Contributing to the improvement of customer support processes and procedures
**Qualifications**
- Diploma or equivalent
- Previous experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Familiarity with customer support software and CRM systems
- Positive attitude and willingness to learn
Pay: ₹18,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Work Location: In person
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