Service Advisor
6 days ago
To maintain higher productivity standards and a better repair quality and ensure that the Quick Service, Same Day Delivery of vehicles.
To be responsible for ascertaining automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules.
Maintain customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, answering questions and concerns, arranging towing and temporary transportation.
To be accountable for providing estimates to the customer based on the service to be done to the vehicle and arrange for the Parts required through prior intimation to the Parts Department.
To provide and maintain database of the service related documents in a proper way and ensure to submit the same whenever required by the Senior Management.
Ensure to communicate the customer in case of rescheduling of appointment because of vehicle not ready for delivery or unavailability of parts or any other deviation in the process.
To be responsible for coordinating with the Floor Supervisor and Technicians in providing the highest customer satisfaction and on time delivery of the vehicle as per the customer expectation.
Pay: ₹13,000.00 - ₹16,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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